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Front Office Supervisor

posted August 1, 2017

Homewood Suites by Hilton Boston/Cambridge-Arlington, MA
Arlington, MA
504846 l

About This Job

About this position

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

What you will be doing

  • Ensure Outstanding customer care at all times
  • Maintains a friendly, cheerful and courteous demeanour at all times
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation

You are:

  • Able to multi-task without losing focus
  • Detail-oriented
  • Able to problem solve
  • Must be available to work weekends and holidays
  • A natural people person who can effectively manage internal and external customer issues
  • Comfortable interacting with many types of personalities 
  • An effective communicator who can provide information and respond to groups of managers, coworkers, vendors, and customers
  • Up-beat and positive with a desire to deliver outstanding customer service
  • Ideally bi-lingual 

You have:

  • a High School Diploma
  • One year related experience in the hotel industry or customer service
  • Experience operating basic office machines (i.e. copier, fax, printer, etc)
  • Administration skills (basic computer skills are necessary)
  • The ability to work flexible days and hours

Why you will want to work here

  • We offer room to grow
  • The team at the Homewood Suites Cambridge-Arlington is dedicated to ensuring not only our guests have a great experience, but also our associates are treated with respect and feel supported in their role. 

About This Employer

Homewood Suites by Hilton Boston/Cambridge-Arlington, MA

1 Massachusetts Avenue

Arlington, MA 02474

Telephone (781) 643-7258

100 Room All Suite

Managed by

Make this Your Home in Cambridge, Massachusetts

Welcome to the Homewood Suites by Hilton® Cambridge-Arlington hotel. Our Cambridge, Massachusetts hotel — one of few all-suite hotels near Harvard — is located 2 miles from Harvard Square, Harvard University, and Tufts University, and 6 miles from Boston University. Leave your car with us and explore the area using convenient public transportation. The Alewife Train Station, 1 mile away, provides easy access to Cambridge, downtown Boston, Logan Airport and Fenway Park. We’re also on the bus routes to the greater Boston area. Visit the Boston Museum of Science, New England Aquarium, or Faneuil Hall.

Relax in your suite in our Cambridge, MA hotel, featuring a separate living area, work table, and TV. Prepare meals in the fully equipped kitchen. Maintain your exercise routine in our 24-hour fitness center, play basketball on our outdoor Sport Court, or take a walk on the Minutemen path next to our hotel in Cambridge, MA.

Buy a cold beverage or satisfy your sweet tooth with a stop in our hotel convenience store. Check emails with free internet access in each suite or in our business center. Wake up to a hot full breakfast served daily, and unwind at the end of the day with an evening social served Monday through Thursday, both included with your stay.