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Guest Service Agent

posted July 7, 2017

Sheraton Suites Columbus
Columbus, OH
The Sheraton Suites Columbus seeks an experienced, energetic, and customer focused Guest Service Agent. We pride ourselves on providing the best service and quality to our guests while fostering a culture of teamwork.
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About This Job

Job Description

We are searching for an outgoing and energetic Front Desk Agent to join our team. You will provide excellent customer service to our guests while ensuring a positive check-in and check-out experience, you will also answer any questions and resolve guest issues as they arise. 

If you have customer service experience and love to interact with customers face-to-face then this is an exciting opportunity for you. Experience in both full service and select service hotels is preferred. Have familiarity with Marriott or Starwood training is preferred. This position may be required to operate a motor vehicle. This is an exciting opportunity for a talented individual to join our team.

Job Requirements

  • Process guest check-ins/check-outs and room assignments following the hotel’s rate structures.
  • Collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. 
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Drive guests between hotel and local area. 
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

About This Employer

Sheraton Suites Columbus

201 Hutchinson Avenue

Columbus, OH 43235

Telephone (614) 436-0004

259 Room All Suite

Our Hotel

Our Columbus hotel offers you a home away from home with refreshing, comfortable amenities. Enjoy our Link@Sheraton, designed to keep you in touch with family and friends with complimentary Wi-Fi and PC use. Relax in our all-suite hotel featuring crisp, white bedding and linens, pillow-top mattress and Sheraton Sweet SleeperTM Bed.