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Night Auditor

posted July 17, 2017

DoubleTree by Hilton Asheville Biltmore
Asheville, NC
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Picture Yourself Here as a part of our award-winning Guest Services team!
498455 l

About This Job

Job overview

Verifies the correctness of guest accounts by balancing each department’s income. Posts room and tax and local phone charges to guest folios. Works on Front Desk to handle any guest inquiries.

What you will be doing

  • Completes posting of all charges.
  • Receives and records guest payments.
  • Reconciles all departments by retaping all department vouchers from start of day’s business.  All tapes should be labeled and dated.
  • Prepares revenue report remembering to include all day rates.
  • Posts room, tax, and long distance calls for the day.  Total room revenue should balance to room revenue report.
  • Prepares revenue report remembering to include all day rates.
  • Complete tasks and assignments on the daily Night Auditor checklist.
  • Takes care of any guest requests with assistance of Manager on Duty if necessary.
  • Wear proper uniform and nametag at all times.
  • Follows all safety regulations.
  • Be available to work weekends and holidays when needed.

Requirements

Education:

  • High School graduate or equivalent. Additional college is a plus.  
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.  
  • Must be able to speak and understand the primary language(s) used by guest who visit the workplace.

Experience:  

  • Previous hotel-related experience and accounting experience desired.

Skills:

  • Be professional in all dealings with guests and co-workers. 
  • Identify problems and review information.  
  • Must be able to use math skills to solve problems, quickly and correctly. 
  • Concentrate and not be distracted while performing a task.  
  • Must be able to multi-task.  
  • Anticipate guest needs.  
  • Be aware of others’ actions and reactions and understand possible causes.

Physical:

  • Requires finger agility, grasping, writing, constant standing, sitting, frequent walking, repetitive motions, visual insight, and may, on occasion, have to lift and carry up to 35 pounds.

Compensation: Competitive

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About This Employer

DoubleTree by Hilton Asheville Biltmore

115 Hendersonville Road

Asheville, NC 28803

Telephone (828) 274-1800

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At A Glance

Welcome to DoubleTree by Hilton Hotel Asheville – Biltmore, renovated in December of 2013, located just one block from the entrance of the historic Biltmore Estate. Our Asheville hotel was once an integral part of the Biltmore Estate and features stunning Vanderbilt-inspired gardens.

We are within walking distance of the Biltmore Estate, Biltmore Village and the Blue Ridge Parkway, offering quaint shopping, variety of dining opportunities and stunning architecture. Take our shuttle to downtown Asheville or Biltmore Village. Indulge in a delicious warm chocolate chip cookie straight from the oven, and relax in a comfortable guest room or suite with free WiFi.

Start your day off right at the lobby Market Place Bar, offering freshly brewed coffee and teas, homemade pastries, fresh fruits and more. Indulge in a delicious cooked-to-order breakfast in the Ducker Tea Room or enjoy a luscious meal from our in-room dining menu or on-site TGI Fridays.

Host a meeting or event in our flexible meeting space, or celebrate a special occasion for up to 400 people in the elegant Burghley Ballroom or the picturesque courtyard at our Asheville, NC hotel. Discuss business in our modern boardrooms or celebrate a wedding or special occasion in the ballroom.

After a long day of meetings or exploring Asheville, enjoy a refreshing swim in the indoor pool with a retractable roof and whirlpool, or retire to a comfortable guest room or suite.

About Biltmore Farms

Imagine a place where people support your goals, where opportunities to grow exist, where you're welcomed like family. Picturing ourselves somewhere is the first step to getting there. Go ahead; picture yourself here at Biltmore Farms Hotels. WE SEE YOU HERE TOO.

Combining the best of the past with the brightest of the future is how Biltmore Farms Hotels delivers unmatched hospitality. With local hospitality roots dating back to the 1890s, and inspired by Vanderbilt traditions, Biltmore Farms Hotels is highly regarded for its award-winning guest service, positive work environment, and ideal locations. Properties include Hilton Asheville Biltmore Park, Doubletree by Hilton Asheville - Biltmore, Residence Inn Biltmore, and Hampton Inn & Suites Biltmore Village. Established in 1987, the family-owned company employs around 150 people. 

Why Join Biltmore Farms Hotels?

  • Competitive salary
  • Signing bonuses
  • Comprehensive medical and dental
  • Vacation, sick and holiday pay
  • 401K retirement plan with employer matching
  • Phenomenal employee growth opportunity
  • Thriving work environments
  • Fun employee events and activities
  • Travel discounts