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Front Desk / Guest Services

posted July 21, 2017

Hotel Vista Del Mar
Avalon, CA
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We are offering a unique opportunity to live and work on beautiful Catalina Island, California. Island Ventures consists of two boutique hotels. We provide a luxury, personable experience for guests and pride ourselves on consistently ranking high on TripAdvisor and Yelp.
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About This Job

Job description

Island Ventures is in search of the right candidate to join our team in our Front Desk / Guest Services department at Hotel Vista Del Mar and Snug Harbor Inn; two luxury boutique hotels located on the oceanfront in Avalon, on beautiful Catalina Island, California. The ideal candidate must have the ability to work days, evenings, weekends and holidays at the Front Desk, assisting guests, making reservations and delivering a high level of guest service. Our mission is to be the best hotels in Avalon. We look for individuals who are passionate about providing genuine heartfelt care to our guests and employees.

Duties & Responsibilities:
  • Must be able to deliver high level of guest service at all times.
  • Use the appropriate phrases and greetings when interacting with guests.
  • Greet all guests with warmth and hospitality and provide necessary information. Be familiar with restaurants and tours in order to respond to guest inquiries.
  • Provide prompt and courteous service to all guests, encouraging the guest to return again to generate repeat business.
  • Interact with guests to maintain quality of service. Determine guests’ needs, expectations and satisfaction to resolve conflicts and complaints as they arise.
  • Answer phone calls with courtesy and professionalism. Book reservations and answer inquiries.
  • Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations. Operate phone system in a fast paced environment.
  • Offer assistance to the individual needs and requests of all guests.
  • Prepare food service as needed.
  • Ensure the proper completion of the AM / PM checklist.
  • Perform all other duties as directed by immediate supervisors.
  • Working, hands on position.

Please note: management reserves the right to change, modify and / or alter any of the duties listed above to meet business demands.

Job requirements

  • Must be willing to relocate to beautiful, Catalina Island
  • Must have ethical and moral compass
  • Must be computer literate
  • Ability to manage multiple situations simultaneously
  • Must possess excellent communication skills (written and verbal)
  • Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
  • Ability to diplomatically deal with difficult situations and people, while exhibiting a constant level of professionalism.
  • Must be organized and possess strong problem solving skills
  • Ability to plan and prioritize workload
  • Flexible schedule required including evenings, weekend, and holidays
  • Must be passionate about hospitality
  • Mobility - must be able to reach all areas of hotel to assist clients. Standing, bending, carrying and lifting of guest luggage / bags up to 50 lbs.

Qualifications

  • Hospitality degree or relevant experience

Benefits

  • Full-time position
  • Health insurance
  • An opportunity to be a part of an award-winning hotel experience
  • A chance to live and work on beautiful Catalina Island

More Information

For more information on our hotels, please visit the links below:
www.hotel-vistadelmar.com
www.snugharbor-inn.com

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About This Employer

Hotel Vista Del Mar

417 Crescent Avenue

Avalon, CA 90704

Telephone (310) 510-1452

Reservations (310) 510-1452

Welcome to Hotel Vista Del Mar

One of Avalon’s best-loved hotels, Hotel Vista Del Mar is recognized as one of Avalon’s leading hotels with gracious island hospitality, thoughtful amenities and distinctive Mediterranean charm. With a reputation for outstanding service and ideal location, Hotel Vista Del Mar has consistently provided an unparalleled guest experience.

Located just twenty two miles off the coast of Southern California, Catalina Island is a magical land of exciting new adventures and breathtaking moments. Combine this with a truly exceptional stay at Hotel Vista Del Mar for an unforgettable experience that you’ll cherish forever.

More than just a job

Located on beautiful Catalina Island, Island Ventures offers great job opportunities for both
seasonal and year round employees. 

Island Ventures operates 3 retail stores and 2 boutique hotels on Catalina Island, California - a beautiful island resort destination. We have a wide range of job opportunities that are perfect for students and adults wanting a valuable experience. Undoubtedly one of the best places to work on Catalina, Island Ventures provides a fun and casual environment to work in.