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Corporate Manager, Housekeeping

posted July 27, 2017

Celebrity Cruises
Miami, FL
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About This Job

This position is responsible for supporting the onboard Housekeeping and Laundry operations.

The Housekeeping Manager will support and guide the Housekeeping & Laundry divisions throughout the Celebrity Fleet as directed by the Director, Housekeeping and other business leaders.

What you will be doing

  • Facilitates and administers inter-departmental communication efforts shore side and ship board.
  • Partners with supply chain and hotel inventory in administering the supplying process for the ships seasonal transitions and repositioning; ensures adequate housekeeping related supplies at all times.
  • Supports the development and communication of Brand Standards, procedures, policies, and control methods.
  • Develops reports relating to particular assignments or projects.
  • Measures and audits compliance with SQM, USPH, Environmental & Safety policies & standards and takes corrective action as appropriate.
  • Facilitates and supports all financial, operations, guest satisfaction, SGI and compliance initiatives to all vessels.
  • In partnership with hotel scheduling and human resources, facilitates and supports the hiring, scheduling and training for housekeeping management personnel.
  • Facilitates and supports the on-going operation of Housekeeping and Laundry equipment as needed.
  • Manages projects related to corporate housekeeping initiatives from fleet operations, other corporate departments, and the ships.
  • Monitors Repair and Maintenance process on board, and supports the on-going cleanliness and appearance quality in an effort to ensure the highest level of guest satisfactions.
  • Creates and manages the travel requirements of the professionals and staff within the group.
  • Laundry was transitioned from a concession to an in-house department (Manage all Laundry operations).
  • Schedule and recruit management for both Housekeeping and Laundry Department.
  • Manage and plan all Dry Docks from a Housekeeping prospective.
  • Direct impact on the OCE rating through the cleanliness and service from the Housekeeping team.
  • Responsible for 1,500 plus crew department over 10 ships.
  • Responsible for developing both Housekeeping and Laundry Management onboard.

Performs related duties as required. This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.


FINANCIAL RESPONSIBILITIES:

  • Financial responsibilities for budget, expenses and/or achievement of revenue targets.
  • Supports the management of financial performance of related onboard departments including housekeeping.
  • Collaborates with Marine operations in the management of the hotel maintenance budget.
  • This position is also responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.
  • Manage a Consumable & Replaceable budget for Crew expense and Consumable & Replaceable expenses.


QUALIFICATIONS:

  • Bachelor’s degree (B.A.) from an accredited year college or university.
  • 7-10 years of housekeeping related experience in upscale hotels, resorts or cruise lines.
  • 3-5 years managerial experience.
  • Certified Front Office Operations, Certified Rooms Division Manager, or Certified Exec. Housekeeping designation highly preferred.
  • Travel requirement is 50%.


KNOWLEDGE AND SKILLS:

  • Proficiency in Management skills.
  • Ability to manage housekeeping staff, oversight of related inventory supplies.
  • Ability to write reports which are clear and concise, outlining solutions and recommendation of actions.
  • Individual must have good business acumen, and excellent organization skills.
  • Excellent interpersonal skills to communicate with all levels of employees.
  • Analytical thinking a plus.

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About This Employer

Celebrity Cruises

Miami, FL

Reservations 1-888-751-7804

Corporate Headquarters

www.celebritycruises.com

There's a reason people trust their precious vacation days to us.

Actually, there are hundreds of them. Every day, every night, we welcome the world on board. 

Extraordinary destinations. Culinary excellence. 

Intuitive service. Luxurious accommodations. And stunning design. That's the Celebrity way. The Celebrity distinction.

Voted "Best Premium Cruise Line" in Travel Weekly's 2016 Annual Globe Awards.

Since its inception in 1989, Celebrity has held true to its commitment of taking the very best aspects of classic, elegant cruising and enhancing them to reflect modern luxury lifestyles. When you take a Celebrity cruise, you're not just sailing on our ships, you're sailing with our service. For over 25 years that's been our calling card, and the main reason our guests cruise with us year after year.