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About This Job


This position will oversee the day-to-day operation of the Hotel Spa to ensure that Spa runs smoothly. In addition, oversee the operation of the Brown Palace Flower Shop and any retail program as instructed by the Hotel Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Responsible for daily operations of the Spa Services Department
  • Responsible for scheduling personnel, guest service, physical plant maintenance, monthly report of performance and activities
  • Responsible for daily operations of the Brown Palace Flower Shop and Retail.
  • Responsible for ensuring that standards of professionalism are evident everywhere and that excellent service levels are maintained
  • Responsible for development of new services, programs and achievement of budgeted revenue levels
  • Development of new treatments/programs suited to the needs of guests and current fitness programs
  • Responsible for hiring of staff with appropriate credentials, experience and an enthusiasm for guest service
  • Responsible for training, development and, as necessary, disciplining of staff
  • Helps in overseeing control of staff-related expenses and for implementation of grooming and performance standards
  • Acts as liaison with guests to help promote sales of services and products
  • Supports efforts to ensure that guest service and hospitality is the primary concern of all employees
  • Continuous guest interaction is a primary responsibility of this position
  • Daily walks of area to ensure all Departments are in operation and that area is in good repair
  • Establishment of punch list items and repair timelines, along with a close relationship with Engineering to ensure completion of these items
  • Oversight of bulk and retail inventories, with provision of quarterly inventory and use reports; to include ordering bulk and retail products and maintaining par levels
  • Responsible for ensuring that staff has a full understanding of costs related to delivery of treatments
  • Responsible for issuing products to treatment personnel upon completion of form prepared by staff members
  • Responsible for ensuring that all areas are clean and guest-ready at all times, including monitoring night cleaners’ work, laundry facilitation and general housekeeping oversight
  • Responsible for controlling expenses through effective use of personnel and products
  • Supports sales of services and treatments through sales to in-house guests, resort guests and local guests, to include sales training of staff and creation of an atmosphere in which guests want to spend their money
  • Make recommendations on service menu to ensure consistency with current trends and marketplace, to include development of guest programs related to the Services area
  • Participation in MOD program
  • Participation in social activities, as required
  • Assist in overall management of Spa, regardless of whether in your own area or not
  • Attend meetings, as required
  • Working an ideal schedule resulting in maximum effectiveness in the performance of essential duties, including weekends and holidays
  • Projection of a strong sense of professionalism
  • Familiarity with AAA and MOBIL four-diamond and four-star standards to ensure staff are knowledgeable of requirements and performing at these levels at all times

About This Employer

The Brown Palace Hotel and Spa, Autograph Collection®

321 17th Street

Denver, CO 80202

Telephone (303) 297-3111

241 Room Hotel

Property Description

The Brown Palace is Denver's only Four-Star and Four-Diamond hotel. Guests are treated to grand architecture, six unique dining venues, a full service spa and salon, and distinctive accommodations, all located within walking distance to Denver's premier attractions, nightlife and shopping. The hotel was recently recognized as one of the Top 500 World's Best Hotels 2010 in Travel+Leisure.

As a historic landmark in Denver since 1892, The Brown Palace Hotel and Spa takes great pride in supporting the Denver community.

Why People Like to Work for Us

We are proud of the fact that we have numerous employees who have been part of our team for many years. This is a mutual commitment. In return for the hard work and dedication, we offer the following benefits:

  • Competitive Salaries
  • Retirement Plan
  • Medical and Dental Coverage
  • Life Insurance
  • Holiday and Vacation Pay
  • Complimentary Meals
  • Job Training
  • Career Development Programs
  • Discount Transportation Plan
  • Dining Discounts
  • Hotel Accommodation Discounts
  • Educational Assistance Program



Throughout its 125 years, The Brown Palace Hotel has been honored with many prestigious awards including:

  • Forbes Travel Guide Four Stars since 1967
  • AAA Four Diamonds since 1977
  • Top 500 Greatest Hotels in the World by Travel + Leisure Magazine (2003, 2004, 2010)
  • Employer of the Year by the Center for Work Education and Employment (2008, 2010)


Property Statistics

Year built
Last year renovated
Number of rooms
Number of employees

Food & Beverage Outlets

  • Afternoon Tea 
  • Ship Tavern 
  • Ellyngton's 
    • Dom Perignon Champagne Brunch 
  • Palace Arms 
  • Churchill Cigar Bar 
  • Coffee & Tea Co. 


Hotel Amenities
  •  Fitness Facility
  • Spa
  • Business Center
  • Beauty salon/barber
  • Concierge services
  • Dual Line Telephones
  • Data ports
  • High Speed Internet-All Rooms
  • In-room coffee/tea
  • In-room safe
  • Nightly Turn Down Service
  • Traditional Afternoon Tea served daily
  • 24-Hour Room Service
  • 4-Star, 4-Diamond Luxury Spa with Retail
Spa Amenities
  • Six treatment rooms
  • Custom spa treatments and special soaks
  • Salon Services
  • Gift Shop/Retail