Dream Hollywood Hotel NOW OPEN searching for a passionate Guest Services Manager to join our team
Purpose: The Guest Services Manager will be a liaison between the hotel staff and guests, facilitating positive experiences and overseeing recovery from negative ones. This position is responsible for meeting, greeting and escorting all VIPs, ensuring a seamless arrival and departure. The Guest Services Manager is responsible for executing delivery of amenities and special requests, ensuring all preferences are met while delighting and exceeding guest expectations.
Position Overview: The Guest Services Manager is responsible for responding to guests' requests and special needs. The Guest Services Manager is responsible for coordinating VIP Amenities, and a liaison between guests and the Executive Office, Housekeeping, Room Service, Concierge, Front Office, Reservations and Sales.
Key Responsibilities include but are not limited to:
Dream Hotels brings its playfully sophisticated concept to the palm-lined streets of Hollywood. At the corner of Selma Avenue and N. Cahuenga Boulevard, tucked between the Hollywood Hills and downtown Los Angeles, Dream Hollywood is an ultra-luxury merger of familiar and fantasy, where the line between entrée and exclusivity is refreshingly blurred. The Neutra-inspired design by the awarding winning Rockwell Group blends hyper-chic, yet comfortable, 178 rooms and suites with an irresistible rooftop pool, and restaurant and lounge destined to become a player in the Hollywood skyline scene.
In a place that nurtures and inspires dreams like no other, Dream Hollywood is the essence of all that surrounds it — a vibrant hub for the creative class to gather, play, socialize and strategize deep into the night.