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General Manager

posted August 2, 2017

The Claridge - a Radisson Hotel
Atlantic City, NJ
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Lead a Landmark! Looking for a General Manager at a landmark – The Claridge – a Radisson Hotel.
613104 l

About This Job

Job overview

You’ll be responsible for effectively leading and managing all aspects of the hotel and for delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on exceeding guest expectations, driving sales and profitability, and ensuring that standards of the Hotel are met.

What you will be doing

  • Ensure financial success of the property by aggressively pursuing revenue goals, managing expenses, controlling labor costs and assuming overall responsibility for revenue management.  Ensure that hotel revenues are maximized, rate objectives and goals are achieved and efficient cash flow through is controlled.
  • Responsible for effective and efficient operation of the hotel, exceeding company and brand standards for guest satisfaction, as well as maintain superior Guest scores.  Ensure that a maximum level of guest service and satisfaction is achieved and maintained, and internal and external customer service needs are met through avenues such as training, survey analysis, feedback, and positive re-enforcement programs.
  • Direct and actively participate in the overall sales and marketing of the hotel. 
  • Ensure that hotel operations are in compliance with federal, state and local laws and regulations.
  • Ensure that hotel operations are in compliance with preferred standards.
  • Provide a leadership role in the selection, training, development and retention of hotel management teams.
  • Ensure that on-going communication occurs within the property.  Maintain close relationships with customers, property staff and the corporate officers.  Work with and inspire the department heads to achieve highest levels of guest satisfaction, employee morale, operational and cost efficiencies and open communications with corporate management and ownership.
  • Maintain complete knowledge of and comply with all hotel policies/service procedures/standards.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of:
    • All hotel features/services, hours of operation.
    • Daily house count and expected arrivals/departures.
    • Scheduled in-house group activities, locations and times.
  • Access all functions of computer system.
  • Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
  • Assign work duties to executive management
  • Inspect grooming and attire of staff; rectify any deficiencies.
  • Constantly monitor Sales staff performance in all phases of service and job functions.
  • Tour each department daily; look for safety hazards and check staff adherence to hotel policies and procedures.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.  The incumbent must be able to exercise sound business judgment and to work independently under the general supervision of corporate officers.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Requirements

  • College degree.
  • Experience as a Director of Hotel Operations/Assistant General Manager.
  • Experience in a Full Service Hotel/Resort
  • Computer literate.
  • Knowledge of budget preparation and cost controls
  • Compute accurate mathematical calculations
Ability to:
  • Perform job functions with attention to detail, speed and accuracy under pressure of tense/confrontational situations.
  • Enforce hotel’s standards, policies and procedures with hotel staff.
  • Prioritize and organize.
  • Be a clear thinker, remaining calm and resolving problems using good judgement.
  • Follow directions thoroughly.
  • Understand guest’s service needs.
  • Work cohesively with co-workers as part of a team.
  • Work without direct supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.

Compensation: Commensurate with experience

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About This Employer

The Claridge - a Radisson Hotel

123 S. Indiana Avenue

Atlantic City, NJ 08401

Telephone (609) 487-4400

Reservations (609) 487-4444

500 Room Hotel

claridge.com

Managed by

The Claridge Hotel, once known by its 1929 nickname “Skyscraper by the Sea”, radiates a breathtaking Manhattanesque design situated in the prime center of the Atlantic City’s boardwalk. One of the last remaining architectural masterpieces from the Boardwalk Empire Era, The Claridge Hotel housed such legends as Marilyn Monroe, Al Capone, Nucky Johnson, Princess Grace of Monaco and Frank Sinatra.

The “New” Claridge Hotel targets all market segments such as leisure travelers, families, group travel and convention business. Emphasis is placed on providing unique service amenities such as private limo transportation, shopping and golf packages, cardio health club, spectacular entertainment in the 600 seat Las Vegas style cabaret showroom and an elegant ballroom facility to host weddings and private functions. The Claridge Hotel also appeals to casino customers who can visit the Bally’s Casino conveniently connected to second floor entrance.