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Sales Manager - Full Service Hotel

posted August 3, 2017

Hilton Boston Back Bay
Boston, MA
Full Service Hilton in Back Bay is looking for an Association & Government Sales Manager
589671 l

About This Job


Represents the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services.


Represent hotel by soliciting, responding to and negotiating with persons requiring large and complex group accommodations (generally over 50 guest rooms) with or without meeting space and/or on-site (hotel) catering, based upon market segment and account files assigned by the Director of Sales (and Marketing).

Represent hotel in significant interactions dealing with customers relative to sales and operational questions, concerns, and issues.

Negotiate contracts with customers and commission agreements with third party agencies.Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability .

Develop and quote prices for same.Engage in outside sales activities to discuss business opportunities and entertain customers in local and assigned markets (percentage of travel dependent on specific market).

Direct site visits for respective accounts and participates in trade shows, industry and customer events.

Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc

.Conduct site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities


Assimilate into the Hilton Family Blue Energy culture through understanding, supporting and participating in all elements of Blue Energy. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation using some other combination of skills and abilities.

  • Basic hotel product knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
  • Basic knowledge of the hotel structure/layout and how all departments interact.
  • Basic knowledge of various types of set up styles used in the meeting rooms.
  • Basic knowledge of audio visual equipment, telecom equipment, lighting and room temperature control.
  • Extensive knowledge of market and related meeting industry.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
  • Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations.
  • Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in house sales system), Market Vision, OnQ, InFocus, Internet and Intranet and Optimum Settings (or in house CAD program).
  • Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
  • Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, portable radios, pagers, etc.
  • Ability to complete a contract in compliance with all checklists, standards and hotel policies.
  • Interpersonal skills to provide overall guest satisfaction.


Minimum of four years of college level courses with an emphasis on business preferred.

Bachelor’s degree in Hotel Management, Business Administration, Marketing or Communications strongly preferred

Job Type: Full-time

Required education:

  • Bachelor's

Required experience:

  • Full Service Hotel Sales Manager: 2 years


About This Employer

Hilton Boston Back Bay

40 Dalton St.

Boston, MA 02115

Telephone (617) 236-1100

390 Room Hotel

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A Boston Back Bay hotel close to Fenway Park

With a unique glass building that offers stunning panoramic views of the Boston skyline, Hilton Back Bay hotel is the perfect setting for world-class shopping, dining, business meetings and events. Our hotel offers 15 meeting rooms with over 15,000 sq. ft. of meeting and event space and is across the street from Hynes Convention Center. Looking to see a Boston Red Sox game? We are located within walking distance of Fenway Park.

Location, location, location

There are a wealth of attractions to enjoy in Boston's Back Bay neighborhood, including world-class shopping at Copley Place Mall and The Shops at Prudential Center. Looking for some great dining and night life? Newbury Street is just a short distance from our hotel and offers boutique shops, restaurants and bars.

Rooms and Suites

The guest rooms at our Boston hotel offer spectacular views of the Boston skyline, so you can relax in style from the comfort of your room. Our rooms also feature WiFi and 32"-40" HDTVs, as well as the Hilton Serenity Bed featuring the exclusive Suite Dreams mattress and Super Topper mattress pad.

Services and Amenities

Our Boston hotel features an indoor pool, sundeck and a fitness center so you can stay on top of your fitness regime on the road. Looking to keep in touch with the office? The Business Center offers complimentary WiFi and you can even sip on a Starbucks® coffee, brewed daily.

Restaurants and Bars

With a casual dining atmosphere, 40 Dalton offers New England and American fare prepared by our Executive Chef. CP Express delivers delicious breakfast’s right to your door, thoughtfully packaged in a disposable kraft bag, or you can enjoy a Starbucks coffee and free WiFi at the Lobby Bar.

Explore Boston

Top Boston attractions include Fenway Park, cultural shows and exhibitions at the Museum of Fine Arts and Symphony Hall. The subway station is a short walk from the hotel and the Back Bay Logan Express shuttle across the street has regular departures to/from Boston Logan Intl Airport.