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Assistant General Manager/Director of Rooms

posted October 16, 2017

Noelle
Nashville, TN
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595249 l

About This Job

This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for oversight in the direction, coordination and management of the daily operations of multiple functions to include, but not limited to, rooms, engineering and food and beverage areas. Additionally, s/he will provide leadership, guidance and support to the management team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations.

  • Participates in formulating and administering company policies, directing and coordinating all divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives
  • Reviews analysis of activities, costs, operations and forecast data to determine department or division progress toward stated goals and objectives
  • Confers with the directors and department heads to review achievements and discuss required changes in goals or objectives resulting from current status and conditions
  • Develops, reviews, updates and implements business strategic planning, including sales, financial performance and new products and services
  • Oversees productivity and operating reports and resolves opportunities to ensure minimum financial impact and prevent operational delays to meet future growth
  • Reviews and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures
  • Instills a calm, organized approach when interacting in stressful situations; approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
  • Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
  • Foster and maintain strong, positive and supportive relationships with team members across all departments through effective communication and collaboration of exchanging ideas for best practices
  • Lead the effort to effectively recruit, hire, train and successfully support and manage the talent of all new and existing team members

Requirements:

  • Four-year degree from accredited college or university or equivalent experience in resort-orientated property management or hospitality industry required
  • Must have previous Rooms Division experience
  • Minimum of seven years of supervisory experience in a high volume setting preferred
  • Previous hospitality experience in a Four Diamond quality organization preferred
  • Previous experience with Opera, and property management systems highly desirable
  • Must be able to understand, speak, read, and write in the English language
  • Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
  • Must be available to work, varied shifts and flexible schedule

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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About This Employer

Noelle

200 4th Ave N.

Nashville, TN 37219

200 Room Hotel

Managed by

From the early 1930s well into the 60s and 70s, Downtown Nashville was the place to be for shopping, accommodations and entertainment. With curious attractions like Harvey’s department store, the veritable who’s who of patrons to the historic Maxwell House Hotel, and the always-hopping Printer’s Alley nightlife, Downtown played host to many unique and authentic Nashville experiences. Now as then, Downtown has seen a surge of patrons, sparked by a new, downtown convention center and Nashville’s flurry of growth. But the creative hub that Nashville is quickly becoming is constantly battling the cliché that Nashville’s downtown became in the 80s and 90s. Makeready seeks to reclaim this identity by revitalizing the corner of 4th and Church as a destination and creative anchor, and to once again establish it as the cultural epicenter of this rapidly growing corridor.

Our objective is to create an experience that is more than simply the sum of its parts. We seek to create a place where people come together for an authentic, local experience. Makeready will bring people together, by showing them the warmth and richness that one can experience when people treat others thoughtfully and with care, and what happens when creativity is given a home from which to grow.

Through the collaboration of Nashville’s creative class of makers, curators, and artists alike, Makeready will leverage the collective creativity and culture to establish itself as the fresh, current, important destination in Nashville. The location and building itself are the platform for a brand that will simultaneously pay homage to the city’s history, and push its narrative forward.