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Audio Visual Tech Part-Time

posted September 27, 2017

Kalahari Resort & Conventions - Pocono Mountains
Pocono Manor, PA
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433195 l

About This Job

JOB SUMMARY: The Audio Visual Tech provides setup of all functions that require audio visual equipment. To ensure accurate tracking of equipment, protecting and caring for assets and serve as a consultant for sales regarding audio visual needs of future bookings. They will assist the Banquet Team to operate in a "for-profit" environment as well as ensure guest service is beyond expectations so that the Resort will meet and/or exceed budgeted expectations. EDUCATION REQUIREMENTS: Bachelor's degree in hotel management is helpful. High school diploma or equivalent is required. LICENSE/PERMITS REQUIRED: Valid driver's license required. REQUIRED SKILLS:

  • Must be able to read, write and fluently speak English. Bilingual skills helpful.
  • Skilled in oral/written communication and listening are required.
  • Excellent organizational, problem solving and time management skills required.
  • Guest Relations: To have the ability to work with clients, management and associates is critical.
  • General knowledge of the practices and procedures of a convention center, hotel conference services and/or banquet department.
  • Need to be a team player, willing to help anyone in the immediate area on a minute's notice.
  • Must be detail oriented, a self-motivator, and able to work independently. KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE:
  • Ability to utilize various types of audio visual equipment that are owned by Kalahari Resorts or outsourced.
  • Also able to operate in-house equipment such as telephone systems, internet, Muzak system, sound, lighting and computer equipment.

PREVIOUS EXPERIENCE REQUIRED:

  • Prior experience as an audio technician is preferred.
  • Prior experience in a banquet position is helpful.
  • Have a broad understanding of the tourism industry and the day-to-day operations of a hotel/resort and convention center operations are helpful.

PHYSICAL REQUIREMENTS:

  • Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or up to 20 pounds of force constantly; to lift, carry, push, pull, or otherwise move objects.
  • Flexible and long hours sometimes required including weekends and holidays.
  • Ability to move frequently throughout the large facilities.

MENTAL REQUIREMENTS:

  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests.
  • Must be able to adapt to a broad range of customer interactions, inquiries, and complaints.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions and statistical analysis.
  • Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
  • Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.

ESSENTIAL DUTIES & FUNCTIONS

  • Setup and teardown of audio visual equipment for assigned functions and events; Complete all AV setups for the following day
  • Track equipment to ensure zero loss and prevent from damage.
  • Attend BEO/Menu review meetings when requested.
  • Continue to obtain skills to be competent in all in-house technology.
  • Provide audio visual/technical consultation to sales managers and meeting planners/customers regarding advice for future bookings and audio visual needs when requested.
  • Assist Business Center Concierge when requested;
  • Respond to and assist with all AV related help calls
  • Accurately post revenues for audio visual products and services.
  • Maintain the highest quality of service related to all banquet and meetings service.
  • Greet and maintain warm, hospitable guest relations in all guest contact.
  • Maintain the cleanliness of all storerooms, service areas and equipment.
  • Maintain constant communication with Banquet and Audio Visual Managers.
  • Assist with completion of all forms within the department (guest complaints, lost business, weekly recaps, contracts, proposals, banquet checks, etc.)
  • Ensure storage rooms are clean and organized.
  • Maintain a high quality image of the hotel through effective housekeeping, maintenance, and sanitation in the area of responsibility.
  • Respond to individual guest needs as they occur.
  • Solve, rectify and mediate all guest complaints and maintain guest complaint reports.
  • Consistently act in accordance with Company's management relation's philosophy, strategy and procedures as well as Company policies and procedures and department SOP's.
  • Maintain a harmonious relationship with all other departments within the hotel.
  • Participate in staff meetings such as the Daily Promise, to ensure optimal communication between entire staff.
  • Understand all duties of Banquet Teams and assist when needed.
  • Any rooms not set for the next day must be approved by setup manager or supervisor and properly communicated to the following shift AV Tech
  • Report all AV needs so proper supplies can be ordered
  • Remove all AV from rooms when not in use
  • Assist with setup when not busy (i.e. while waiting for rooms to finish so they can be reset)
  • Lift operation as needed
  • Setup/takedown of banners
  • If there is no set shift end time AV Techs must communicate with and receive approval from a setup manager or supervisor before ending their shift
  • All schedule changes including change of availability or requests for time off must be approved by a manager at least one week in advance. If the schedule for that time period is already completed it is at management's discretion to approve or deny schedule changes based on business volume

AV includes but is not limited to:

 Sound  Lighting  Electric  Visual  Electronics  Podiums  Lift operation

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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About This Employer

457 Room Resort

www.kalahariresorts.com

Who We Are

The latest and greatest of Kalahari's family of authentically African themed waterpark resorts and convention centers is now open - Kalahari Resorts & Conventions, in Pocono Mountains, Pennsylvania!

Experience the 100,000 sq. ft. Indoor Waterparkfeaturing a retractable roof, stand-up surfing or body boarding on the FlowRider, the twists and turns of the Anaconda and Swahili Swirl waterslides, relaxing lazy river and indoor/outdoor family hot tub, tons of activities for the little ones and much, much more!

Settle into one of our 457 beautifully appointed guest Rooms & Suites, take in one of our many incredible Dining options, enjoy the fast-paced action in the Family Entertainment Center, or rejuvenate at Spa Kalahari and Salon.

The Convention Center at Kalahari features 65,000 sq. ft. of flexible meeting space for events both large and small, along with award-winning catering and state-of-the-art technology to make your next event unforgettable.

Company Mission

We promise to deliver products and services beyond expectations.

Recruiting Vision

We understand recruiting as a mission, with the individual as the most important element in the process.  In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through.  Whether a current opening exists or not, relationship building is critical to the success of our company.

Team Characteristics

Kalahari Resorts & Conventions is a team of enthusiastically-empowered and loyal hospitality experts with the combined passion of flawlessly executing the creation of family time and world class conventions.

Many of our associates have been given the tools to be a success and have built careers.  Sixty-one percent of our leadership team has been promoted into their roles.  As an employer-of-choice, we’ve held on to A-players that seek responsibility and want to learn.

Each day, from intern to executive, we’re empowered to push the boundaries of hospitality through positively affecting the guest experience in a for-profit environment.  Questioning prior policy and strategy is routine, and each associate is required to not only be attentive to detail, but to dream and be curious about what could be.

Synergy, collaboration and the willingness to take risk is at the heart of our culture.  We must continually embrace change, while remembering that welcoming each guest is what brought our brand to the forefront.