Search 21,462 current hospitality jobs

Accounts Receivable Clerk

posted October 6, 2017

The Brown Palace Hotel and Spa, Autograph Collection®
Denver, CO
94012 l

About This Job

SUMMARY Records payments to customers’ accounts and maintains accounts receivable records by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Must have knowledge of breakdown of accounts to included direct bills, credit cards, club members, advance deposits, and gift certificates.
  • General knowledge of front office systems as it relates to accounts receivable.
  • Understand the basics of hotel’s accounts receivable system to include guest ledger, city leger, and credit cards.
  • Prepare adjustments to city ledger accounts, credit card master folios and post through front office system.
  • Respond to all charge backs in timely manner to ensure reduced adjustments of revenue.
  • Records all chargeback on city ledger and maintains account at current status.
  • Make posting to necessary accounts from the check list.
  • Compile, reconcile, and mail accounts receivable invoices to customers within Quorum Hotels billing frequency standards.
  • Research and process customer claims of invoice payment.
  • Answer guest and group phone inquiries and follow up using proper phone etiquette and phone procedures within one business day.
  • Call and/or mail correspondence to customers as necessary in order to update accounts.
  • Assist with related special projects, as required.
  • Maintain working relationship with the Sales and Catering Departments.
  • Knowledge of each position in the accounting department and how they affect the operations of the hotel.
  • Review all accounts transferred from Guest Ledger to City Ledger on a daily basis.
  • Post all advance deposits received from Sales and Catering Departments.
  • Post daily” no show” charges.
  • Post “history tour” charges and other miscellaneous postings.
  • Have working understanding of gift card processes and serve as primary posting representative for complimentary and billed gift cards.
  • The advanced Accounts Receivable Clerk will be responsible for maintaining FIT (tour) billings on a timely bas

About This Employer

The Brown Palace Hotel and Spa, Autograph Collection®

321 17th Street

Denver, CO 80202

Telephone (303) 297-3111

241 Room Hotel

Property Description

The Brown Palace is Denver's only Four-Star and Four-Diamond hotel. Guests are treated to grand architecture, six unique dining venues, a full service spa and salon, and distinctive accommodations, all located within walking distance to Denver's premier attractions, nightlife and shopping. The hotel was recently recognized as one of the Top 500 World's Best Hotels 2010 in Travel+Leisure.

As a historic landmark in Denver since 1892, The Brown Palace Hotel and Spa takes great pride in supporting the Denver community.

Why People Like to Work for Us

We are proud of the fact that we have numerous employees who have been part of our team for many years. This is a mutual commitment. In return for the hard work and dedication, we offer the following benefits:

  • Competitive Salaries
  • Retirement Plan
  • Medical and Dental Coverage
  • Life Insurance
  • Holiday and Vacation Pay
  • Complimentary Meals
  • Job Training
  • Career Development Programs
  • Discount Transportation Plan
  • Dining Discounts
  • Hotel Accommodation Discounts
  • Educational Assistance Program



Throughout its 125 years, The Brown Palace Hotel has been honored with many prestigious awards including:

  • Forbes Travel Guide Four Stars since 1967
  • AAA Four Diamonds since 1977
  • Top 500 Greatest Hotels in the World by Travel + Leisure Magazine (2003, 2004, 2010)
  • Employer of the Year by the Center for Work Education and Employment (2008, 2010)


Property Statistics

Year built
Last year renovated
Number of rooms
Number of employees

Food & Beverage Outlets

  • Afternoon Tea 
  • Ship Tavern 
  • Ellyngton's 
    • Dom Perignon Champagne Brunch 
  • Palace Arms 
  • Churchill Cigar Bar 
  • Coffee & Tea Co. 


Hotel Amenities
  •  Fitness Facility
  • Spa
  • Business Center
  • Beauty salon/barber
  • Concierge services
  • Dual Line Telephones
  • Data ports
  • High Speed Internet-All Rooms
  • In-room coffee/tea
  • In-room safe
  • Nightly Turn Down Service
  • Traditional Afternoon Tea served daily
  • 24-Hour Room Service
  • 4-Star, 4-Diamond Luxury Spa with Retail
Spa Amenities
  • Six treatment rooms
  • Custom spa treatments and special soaks
  • Salon Services
  • Gift Shop/Retail