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Gallery Host

posted October 6, 2017

Hyatt Place Birmingham/Hoover
Birmingham, AL
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528442 l

About This Job

Gallery Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Gallery Hosts creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of:
    • a) all hotel features/services, hours of operation.
    • b) All room rates, special packages and promotions.
    • c) Daily house count and expected arrivals/departures.
    • d) Scheduled daily group activities.
    • e) Brand services and requirements including F&B
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education:   

  • High School Graduate or General Education Degree (GED): or Work Equivalent

Experience: 

  • One to two years previous experience in a similar position in a select service hotel preferred. 
  • Customer service experience required.

Other Requirements: 

  • Basic computer skills required
  • Must have good understanding of the English language.
  • Good communication skills both verbal and written.
  • Provide excellent customer service and maintain a professional demeanor
  • Compute basic arithmetic.
  • Ability to: perform job functions with attention to detail, speed and accuracy. Prioritize, organize and follow up. Be a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest’s service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data.
Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About This Employer

Hyatt Place Birmingham/Hoover

2980 John Hawkins Parkway

Birmingham, AL 35244

Telephone (205) 988-8444

a welcoming hotel in hoover, alabama

In Birmingham’s suburb of Hoover, you’ll find the Hyatt Place Birmingham/Hoover, a welcoming, comfortable and affordable hotel designed for today’s modern traveler. Whether you’re visiting on vacation or business, our Hoover hotel’s 126 cozy guestrooms and modern amenities will make you feel right at home. From starting your mornings with our free a.m. Kitchen Skillet™ to ending your days over a premium beer or wine from the Coffee to Beer & Wine Bar, we meet all your needs. Add in 24-hour business and fitness centers, 24-hour dining, a swimming pool and an excellent location and we become the obvious choice for any short- or long-term trip to Birmingham, Alabama.

Ideally Located near Birmingham Attractions, Businesses and More

Located in the upscale Hoover-Riverchase area directly off Interstate 459, our Birmingham Hoover hotel is conveniently close to everything you want to do. We’re across the street from Patton Creek shopping center and only minutes away from the Riverchase Galleria, Alabama's largest shopping mall. The Pelham Civic Complex, home of an array of sporting venues, is located nearby. Business travelers appreciate our location close to Riverchase Corporate Park, the Chase Corporate Center, Birmingham International Airport (14 miles) and downtown area (10 miles). A wide selection of restaurants, movie theaters, and other shopping and entertainment facilities are also just minutes away.