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Guest Service Representative

posted October 6, 2017

Hampton Inn Dallas-Irving-Las Colinas
Irving, TX
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We are looking for Enthusiastic Guest Services Staff for all shifts! Full and Part Time. If you love people and want to make a difference we need YOU on our team in Irving/Las Colinas, TX!
595578 l

About This Job

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:

  • Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  • Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  • Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  • Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
  • Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  • Take the initiative to greet guests in a friendly and warm manner.
  • If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
  • May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned.

Job Skills: 

  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:

Education

HS Diploma or equivalent.

Experience

Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Licenses/Certifications

N/A


Compensation: $9.00-$10.00

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About This Employer

Hampton Inn Dallas-Irving-Las Colinas

820 West Walnut Hill Lane

Irving, TX 75038

Telephone (972) 753-1232

135 Room Hotel

hamptoninn3.hilton.com

Mix business and pleasure at our N Irving/Las Colinas hotel

Situated in the center of several Fortune 500 companies in a quiet corporate community, the Hampton Inn Dallas-Irving-Las Colinas hotel is centrally located to all DFW area attractions. Our hotel in Las Colinas, TX is only a half mile from the Irving Convention Center and the new Irving Music Factory Entertainment and Restaurant venue, as well as major corporations such as Zales Corporation, Verizon, Exxon/Mobil and Chase Bank.

Cheer on champion sports teams at local venues. See the Texas Rangers baseball team play at Globe Life Park in Arlington. Watch a Dallas Stars hockey game or a Dallas Mavericks basketball game at the American Airlines Center. Tour Cowboys Stadium or watch a game during football season. Experience thrilling rides and adventures at Six Flags Over Texas and Hurricane Harbor. Visit the Boy Scouts of America Museum, Irving Arts Center and the JFK Memorial. Our Irving hotel is only 8 miles from shopping destinations such as Grapevine Mills Mall or the Galleria Mall.

Enjoy Hampton’s free hot breakfast every day during your stay with us. If you’re in a hurry, grab an On the Run Breakfast Bag. Unwind in a 135-room hotel offering guest rooms and accessible rooms with smoking and nonsmoking options and a choice of bed sizes. Each room features free WiFi access, a work desk with a lamp and outlet, lap desk and a 32-inch LCD TV with cable and HD channels and HBO®.