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Bell/Valet Captain

posted October 8, 2017

Pacific Palms Resort
Los Angeles, CA
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About This Job

What you will be doing

A Bell Captain is responsible for supervising bell/valet attendants, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service.Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet and escort arriving and departing guests to and from their accommodations
  • Retrieve and transport guest luggage
  • Inspect guest rooms and acquaint guests with these rooms and their features
  • Respond to guest inquiries and requests in a timely, friendly and efficient manner
  • Organize and store luggage, as needed, according to guidelines
  • Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Assist in the maintenance, appearance and functionality of equipment

The ideal candidate for this position

  • Must live in the local area or within commuting distance.
  • Must be willing to work a variety of day/night and weekend shifts.
  • Must be able to read, write and speak English.
  • Requires strong organizational skills.
  • Excellent people skills.
  • Must meet grooming standards.
  • Meet/exceed customer expectations..
  • An energetic personality.

Compensation: 12.00

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About This Employer

Pacific Palms Resort

One Industry Hills Parkway

Los Angeles, CA 91744

Telephone (626) 854-2342

Reservations (800) 524-4557

292 Room Resort

www.pacificpalmsresort.com

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Property Description

The Pacific Palms Resort is a one of two exciting new properties of Majestic Realty Corp. Pacific Palms Resort has completed the second phase of renovations valued at $50 million the expansion project included rebuilding our golf club, a new spa, a new fitness center, and an upscale casual dining restaurant. National branding and management restructuring is complete and in place for seven years. Pacific Palms seeks talents searching for opportunities and careers within the Hospitality Industry.

Located on a glorious hilltop and set against the majestic San Gabriel Mountains, Pacific Palms Resort is Los Angeles' only full-service, destination resort appealing to both leisure and business travelers.

The recently renovated, 650 acre resort features 292 beautifully appointed, oversized guest rooms, each with balcony, a variety of food and beverage options including fabulous fireside dining and cocktail seating on the patio overlooking Celebration Lake. The Spa at Pacific Palms recently opened its doors as the area's first luxury, lifestyle spa. Celebrating more than 25 years of tradition, the resort also boasts LA's only 4-star rated golf experience with 36 holes of completely refurbished championship golf on the legendary Ike and Babe courses.

Just 25 minutes from downtown Los Angeles and centrally located near four major airports and four major interstates, Pacific Palms Resort is Southern California's finest and most accessible destination resort and conference center.
The Pacific Palms Resort is a state-of-the-art conference facility with cutting-edge technology and world-class service standards.

At Pacific Palms Resort, we are PASSIONATE about our property, our customers, our associates and our future. Get out of the mainstream, and follow your instincts. This is the property, you want to be at in Southern California!

Why People Like to Work for Us

The Pacific Palms Resort is a very special place, and it takes special gifts to work here. We only accept applicants and candidates who are ready for the next step in their careers. Our expectation is that only:

  • Highly motivated, individualist personality types that enjoy working in a fun and challenging environment will apply.
  • We are looking for happy, professional, hospitality folks
  • Our associates rate their rate of satisfaction with their jobs and our environment at 87% well above the industry average.
  • We enjoy special privileges that other properties cannot even imagine. We expect that all candidates will, upon job acceptance, respond back with a sincere PASSION for their new jobs.