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Banquet Captain

posted October 16, 2017

Hyatt Regency Albuquerque
Albuquerque, NM
508393 l

About This Job

Job overview

Supervise and coordinate activities of kitchen and dining room workers during banquets to ensure that food is served promptly by performing the following duties.

What you will be doing

  • Consults with Food Service Manager or Executive Chef on such items as serving arrangements and additional employees and equipment needed.
  • Hires and supervises temporary banquet employees.
  • Requisitions table linen, china, glassware, and silverware.
  • Observes food being served to ensure that food is correctly garnished and arranged on plates.
  • Review all BEO's and menus prior to presentation to clients to insure revenue maximization, audio visual services, service fees, and room rental. (Upsell at every possible opportunity)
  • Administer the banquet and catering office, including billing timeliness and accuracy, BEO accuracy and daily changes.
  • Insure and monitor Banquet Rooms communications for guests and hotel associates.
  • Assist Food and Beverage Director and Catering sales staff in developing and marketing local catering promotions including wedding packages, Christmas parties, office parties, local meetings, holiday functions, packages and charity events.
  • Insure compliance with all Liquor Laws, Sanitation Codes, OSHA and MSDS programs.
  • With Food and Beverage Director, develop and implement upgraded theme breaks, buffets, and promotions for new banquet menus.
  • Enforces and knowledgeable of safety and fire evacuation plans.
  • Check with group meeting planners before and during every function to insure total satisfaction.
  • Responsible for conducting an associate guest awareness training seminar.
  • Responsible for ongoing upgrades of props, decor, and usage thereof.
  • Insure proper set up of hospitality suites and functions for VIP's and special functions, involving all Food and Beverage needs.
  • Insures all guarantees are enforced per the hotel guarantee policy.
  • Ensures check presentation and guest signature on all functions. Responsible for collecting a form of payment prior to function leaving.
  • Conducts pre - function roll call meetings.
  • Strives to meet and exceed Banquet/Catering financial and guest service goals.
  • Develop and implement off premise catering program.
  • Administrates new associate recruitment and limits turnover through proper hiring and training procedures.
  • Attends all required meetings.
  • Administrates scheduling, associate evaluations, forecasting and other required tasks.
  • Performs all duties assigned by the General Manager, Director of Food and Beverage, Assistant General Manager, and Director of Marketing as required.
  • Conduct monthly Food and Beverage Inventories, and equipment inventories as scheduled.
  • Insures equipment is in proper working condition. Controls waste, breakage, and linen abuse.
  • Maintains cleanliness and organization of all banquet facilities.
  • Coordinates physical building maintenance, work orders, etc., with Engineering to insure
  • Maintain a professional and positive attitude and direct open communication at all times.
  • Oversees banquet food preparation with Executive Chef to insure presentation and food quality meets and exceeds guest expectations.
  • Insure all banquet staff are in uniform at all times.
  • Insure all set up of a meeting are completed a minimum of 30 minutes prior to the scheduled starting time.
  • Insure the response time for any changes in set up is no more than the standard of 10 minutes.
  • Coordinate and insure the set up of food buffet a minimum of 5 minutes prior to break.
  • Insure the proper re-freshing of the breaks and water stations (minimum of every 60 minutes or as needed if sooner).
  • Insure any messages are delivered within 5 minutes of time received.
  • Insure Audio Visual Equipment is set up within 30 minutes of scheduled function.
  • Must be knowledgeable of all in-house services as well as local information and be able to assist customers when questioned.
  • When approached by a customer with a problem, associate will empower himself/herself to assist the customer at all times.
  • Associate will make every effort to obtain customers name and use it when addressing customer.


Directly supervises 5-20 employees in the Banquet and Catering. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


  • Fifth year college or university program certificate; or equivalent combination of education and experience.


  • Two to four years related experience and/or training.
  • Must have an alcohol certificate
  • Must be able to work weekend and holidays
  • Must work AM/PM shifts.

About This Employer

Hyatt Regency Albuquerque

330 Tijeras NW

Albuquerque, NM 87102

Telephone (505) 842-1234

382 Room Hotel

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Hotel Overview

Experience a delightful stay at Hyatt Regency Albuquerque. Our renowned services, amenities and downtown location make us the ideal choice for both business travelers and vacationers. Stroll along Albuquerque’s avenues to explore the shops and art galleries of our inviting city. Enjoy a leisurely walk to your event at the Albuquerque Convention Center just a short distance from our hotel.

Within this distinctly "Southwestern" feeling New Mexico hotel, you'll find state-of-the-art meeting venues, award-winning dining and spacious guestrooms that reflect the beauty of the surrounding Sandia Mountains. Discover Hyatt Regency Albuquerque on your next visit to this historic area.
  • Enjoy views of the cityscape or mountains from your spacious guestroom at our luxury hotel
  • Enjoy the many area attractions and activities in Albuquerque and the surrounding area.
  • Sip your favorite libation while sunbathing or take a dip in our refreshing rooftop pool, keep up your fitness routine in our 24-hour fitness center.
  • Schedule some well deserved pampering with our luxurious on-site spa services, offering an array of services from full-body massages to beauty-enhancing salon services
  • Dine at the inventive Forque restaurant, Albuquerque's premier culinary destination
  • Host successful meetings, romantic weddings and memorable events at the distinctive Hyatt Regency Albuquerque

Why Join Hyatt

Are you motivated and passionate? Do you have a sense of fun? Are you enthusiastic about serving others and applying your individual creativity at work every day? Whether you are looking for a specific job, an opportunity in a particular destination, or a global career that spans across countries and continents – at Hyatt you are always ‘more than welcome’.

At Hyatt, it is our mission to make a difference in the lives of those we touch every day.

And we touch many lives. There are more than 95,000 Hyatt colleagues in 500-plus properties on six continents; we serve millions of guests annually; and we work with hundreds of hotel owners, managers, suppliers, and community partners. Through our vast network of relationships, we believe we have an opportunity to make a real difference.