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Reservation Sales Agent

posted October 18, 2017

Mountain Shadows
Paradise Valley, AZ
497406 l

About This Job

Position Summary:  The Reservation Agent is a key facilitator of the hotel guest's experiences. The main focus of the position is to provide a consistent, accurate friendly and sincere level of guest service to all guests.


Responsibilities include:


  • Ensure all reservations calls are answered in a timely, professional and courteous manner.


  • Maximize every opportunity to close each reservation call.


  • Track reservations calls daily.


  • Follow through on every call with confirmations, letters and brochures.


  • Work closely with Front Desk to ensure full occupancy on busy days.


  • Ensure all necessary information is received from arriving guests, to facilitate their arrival and comfort prior to and during their stay.


  • Keep all reservations accounts, traces and specific requests for each arriving guest up to par.


  • Perform additional duties as requested by Reservations Manager.




The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:


  • Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment.  Solid interpersonal skills and positive attitude is a must.


  • Opera and Navis experience preferred.


  • Computer experience required.


  • Hotel/resort reservation or front desk experience required.


  • Ability to sit continuously to perform essential job functions.


  • Clear, articulate telephone voice and excellent/professional communication skills required


  • Ability to listen effectively, to speak and write English clearly.


  • Detailed and sales oriented.


  • Hearing and visual ability to observe and detect signs of emergency situations.


  • Familiarity with the surrounding area is a plus.


  • Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.


About This Employer

Mountain Shadows

5445 East Lincoln Drive

Paradise Valley, AZ 85253

Telephone (480) 624-5403

Coming Soon!

Where there was once was a vision of famed developer Del Webb and years of countless memories, returns a resurgence of acclaimed hospitality to the area of Mountain Shadows. The latest in the Westroc collection will be the redevelopment of the Mountain Shadows resort and golf course in the shadow of Camelback Mountain in Paradise Valley, Arizona. This boutique luxury hotel will feature 183 modern guest rooms, two restaurants, an 18-hole executive golf course, high-tech fitness facility, two swimming pools, and a luxury wing with 42 condos and suites.

Opening early 2017.