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Director of Rooms

posted September 22, 2017

Millennium Hotel Minneapolis
Minneapolis, MN
512640 l

About This Job

Position Overview

As our Director of Rooms, you are responsible for ensuring the smooth operation of guest services, housekeeping and communications in an attentive, friendly, efficient, and courteous manner.  As well as, providing all guests with quality service while maximizing room revenue and productivity and developing managers and employees.


  • Directly supervise front desk, housekeeping and bell staff.
  • Assist with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Coordinate with the DOSM and Front Office to ensure the proper supply of inventories, forecasting, and scheduling to ensure guest satisfaction.
  • Assist and coordinate promotion of products manufactured or services performed to develop new markets, increase share of market, and obtain competitive position in the industry.
  • Analyze division or department budget requests to identify areas in which reductions can be made, and allocates operating budget.
  • Confer with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required.
  • Assist in preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented.
  • Serve as an active member on our Company’s Executive Committee.


  • Bachelor’s degree or equivalent from four-year College or university; to 5 or more years of related experience and/or training; or equivalent combination of education and experience.
  • Has the ability to manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.
  • Ability to write clearly and informatively; edit work for spelling and grammar; Vary writing style to meet needs; Present numerical data effectively; Ability to read and interpret written information.
  • Must be skilled in managing team and individual responsibilities; Exhibit objectivity and openness to others views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Ability to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.
  •  Skilled in multi-tasking and planning work activities; Ability to use time efficiently; Plan for additional resources; Set goals and objectives; Organize or schedule other people and their tasks; Develop realistic action plans.
  • Functional knowledge of Microsoft Office Suite.

This job description is not intended to detail every aspect of your job or list every task you may perform.  It is provided as a general overview of the responsibilities and skills required to do this job successfully.


About This Employer

Millennium Hotel Minneapolis

1313 Nicollet Mall

Minneapolis, MN 55403

Telephone (612) 332-6000

321 Room Hotel

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About the Hotel

Situated along the tree-lined streets of Nicollet Mall, Millennium Hotel Minneapolis is the closest full-service hotel to the Minneapolis Convention Center and is also moments away from the city's cultural districts. Our 321 guest rooms and suites combine contemporary elegance with a residential feel and feature stunning views.With over 20,000 sq ft (1,858 sq m) of event space, we are an ideal venue for social and corporate events.  We also feature event space on the 14th floor which includes our iconic Dome.Come stay, and experience the delights of the Twin Cities.