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General Manager

posted September 25, 2017

The Hotel at Kirkwood Center
Cedar Rapids, IA
215658 l

About This Job

The General Manager is responsible for the day-to-day operation of The Hotel at Kirkwood. The position requires management of the hotel operations and employees, and has commercial accountability for planning, organizing and directing all hotel services, including the front-of-house, food and beverage, housekeeping, accounting, sales, and other essential duties. As a “teaching hotel," the General Manager will also serve as a mentor/coach to program students which includes supervising learning experiences, assessing student learning, and collaborating on curriculum revision in cooperation with the hospitality academic programs.  

What you will be doing

  • Plan and organize accommodation and other hotel services.
  • Promote and market the business.
  • Manage budgets and financial plans and control expenditure.
  • Set and achieve sales and profit targets.
  • Recruit, train, and monitor hotel staff.
  • Plan work schedules for individuals and teams.
  • Meet and greet customers, as well as handle customer complaints and comments.
  • Regular and consistent attendance at work.
  • Address problems and troubleshoot.
  • Ensure events and conferences run smoothly.
  • Supervise maintenance, supplies, renovations and furnishing.
  • Interact with contractors and suppliers.
  • Ensure security is effective.
  • Carry out inspections of property and services.
  • Ensure compliance with licensing laws, health and safety and other statutory regulations.
  • Serve as Adjunct Faculty within the Hospitality Program a minimum of once per year, no more than once per semester.
  • Assist students in achieving course and program learning objective.
  • Evaluate and report student performances per course requirements.
  • Coach and nurture students in their mastery of competencies.
  • Document observations of performance and progress.
  • Collaborate with all hospitality faculty.
  • Utilize appropriate student evaluation tools.
  • Support hospitality program learning outcomes and their integration through the student clinical experiences.
  • Support a process for tracking student clinical hours and the mastery of student competencies.
  • Serve as a resource for students to answer questions and provide guidance throughout the semester. 
  • Support the continued career growth of program graduates.
  • Serve on the Hospitality program industry advisory committee.
  • Meet regularly with the Department Chair for Hospitality to ensure alignment of the educational and operational expectations of the hotel.
  • Must maintain compliance with required trainings as designated by supervisor.
  • Perform other related work duties as assigned.

Job Requirements: 

Bachelor’s degree required, however ten or more years of prior experience in hotel/restaurant management may substitute for Bachelor’s degree.

Minimum of three years full-time operations experience at a full-service hotel is required


About This Employer

The Hotel at Kirkwood Center

7725 Kirkwood Blvd. SW

Cedar Rapids, IA 52406

Telephone (319) 848-8700

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About Us

Welcome to The Hotel at Kirkwood Center. Located in Cedar Rapids, Iowa, just minutes from the Eastern Iowa Airport (CID), Interstates 80 and 380, and downtown Cedar Rapids, eastern Iowa’s newest boutique hotel offers everything a traveler desires. Plus, a little bit more. 

Stylish, Euro-chic features, an extensive, completely original art collection of hand-blown glass, student, faculty and local art — every detail, floor to ceiling, was hand-chosen to create an amazing atmosphere for you to enjoy.

However, it’s the service you'll really notice. We boast a one-to-one service employee to guest ratio. Every guest experience will exceed your expectations. And because The Hotel is also a teaching facility, our exceptional professional staff is required to bring service to its highest level. The Hotel’s vision is to prepare the finest professionals to lead the global hospitality industry. This lofty goal cannot be compromised.

The Hotel's high service standards have once again earned the American Automobile Association (AAA) prestigious Four Diamond Award for lodging. The Hotel is the only Four Diamond award winner in Cedar Rapids and one of only four Four Diamond rated hotels in all of Iowa.