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Manager On Duty (PM)

posted September 26, 2017

Sheraton Hartford South Hotel
Rocky Hill, CT
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About This Job

MANAGER ON DUTY (MOD)

The Manager on Duty oversees the hotel's daily operations in the evenings. This position is requiring guest relations concurrent with managing and supervising department staff members. Manager on Duty creates a warm and welcoming atmosphere that encourages guests to return and to recommend our hotel property and brand to others.

Skills & Responsibilities

  • This position requires exemplary motivational, supervisory and customer service skills.
  • Manager on Duty must inspire staff to always put customers' needs first and consistently display a professional and friendly attitude.
  • Organizational skills are necessary to prioritize and delegate to maintain smooth daily operations.
  • Must have the ability to remain calm and maintain professional composure when communicating to guests and staff always.
  • Proficiency in conflict resolution is needed to resolve guest issues.
  • Providing the highest quality guest accommodations and services is the main responsibility of the Manager on Duty.
  • Supervising departmental personnel to work in all departments including: front desk operations, food & beverage, housekeeping, and maintenance.

Daily Job Duties

  • Daily shift walks of the entire property including: all floors, restrooms, meeting space, stairwells, offices, back of house
  • Reporting all issues to all related departments and management staff and logging in MOD report.
  • Immediately addressing any security issues found on property.
  • Ensuring the property is well maintained and free from any safety hazards.
  • Consistently walking through all departments to ensure that all staff members are in proper uniform and present in work areas.
  • Helping in departments as needed.
  • Responder to guest and employee incidents.
  • Responsible for issuing any service recovery needed with guests.
  • Other duties as assigned by hotel management.
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About This Employer

Sheraton Hartford South Hotel

100 Capital Blvd.

Rocky Hill, CT 06067

Telephone (860) 257-6000

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Our Hotel

Sheraton Hartford South Hotel is conveniently located just off Interstate 91 and is only 15 minutes from downtown Hartford, CT. Our Hartford hotel features the Link @ Sheraton, a state of the art Fitness Center and guest rooms featuring the signature Sheraton Sweet Sleeper® Bed.

Situated in the Hartford suburb of Rocky Hill, CT you are centrally located near many of the things to do in Hartford, CT, a member of our staff will gladly provide our top recommendations. Discover majestic Connecticut coastline towns or uncover fascinating museums and shops in downtown Hartford. After a full day of exploring stop by The Common House for a bite to eat.

Our meeting spaces offer you the flexibility to plan a meeting that meets your needs.

  • 8,600 sq ft of space 
  • 14 meeting rooms 
  • Outdoor meeting space 
  • Flexible spaces 
  • Dedicated meeting specialists