Search 21,404 current hospitality jobs

Guest Room Attendant

posted September 29, 2017

Louisville Marriott Downtown
Louisville, KY
Apply
We are GROWING!! We offer a competitive salary and a great career opportunity for growth!
498434 l

About This Job

Scope of the Position

  • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the Hotel Improvement Plan.
  • Sign in and out master key each day following proper key procedures.
  • Clean rooms following White Lodging Guest Room Attendant guidelines and certification training while maintaining established productivity standards.
  • Follow proper Guestroom Entry Procedures per SOP. Before entering a guestroom, knock on the door three times and call “Housekeeping.”
  • Inspect room for maintenance needs and report deficiencies/complete work orders if needed.
  • This includes fixtures, televisions, radios, heating/cooling equipment, refrigerator, etc.
Perform daily general clean duties:
  • Change the linen per SOP and make the bed properly;
  • Clean bathroom, including walls, mirrors, toilet, floor, tub and shower curtain;
  • Dust, clean inside drawers, vacuum floors and clean and check under bed;
  • Replace amenity items in the guestroom;
  • If applicable, clean kitchen appliances, counter, glassware, dishes, utensils, etc
  • Set heating /cooling equipment and radio on proper settings.
  • Self-inspect guestrooms as directed.
  • At the end of each shift, clean, organize and restock housekeeping cart/backpack following
  • White Lodging and hotel brand standards. Carts and vacuums should be stored in designated area.
  • Turn in room status report to Supervisor or Front Desk showing your completed work.
  • Fold terry and linen as needed.
  • Assist in training new associates.
  • Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required.
  • Follow proper use of approved chemicals and accurately label chemical containers. Always use goggles and gloves when handling chemicals. Complete Chemical Training and Bloodborne Pathogen Training.
  • Ensure security and confidentiality of all guest and hotel information and material.
  • Practice energy conservation at all times.
  • Maintain a clean and orderly work area in accordance with hotel standards.
  • Complete daily/weekly cleaning schedule.
  • Attend work on time as scheduled and adhere to attendance policy.
  • Participate in daily preshift.
  • Utilize property Service Recovery/Defect Tracking processes.
  • Report unsafe conditions and suspicious activity to Security/Management.
  • Lift, carry or otherwise move up to 25 lbs. regularly. Lift, carry or otherwise move up to 50 lbs occasionally with assistance. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; walk; reach; use hands to finger, handle or feel; stoop, kneel, crouch or crawl; talk and hear.
  • Must pass certification quiz/test for position.
  • Know how to perform Housekeeping Attendant’s duties to standard and assist if needed.
  • Know how to operate laundry equipment.
  • Wear uniform, including nametag at all times in accordance with the Standards of Appearance.
  • Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.
  • Promote teamwork and associate morale.
  • Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants).
  • Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures.
  • Perform other duties as assigned.

 

Standard Policy

  • Follow all company policies and procedures.
  • Maintain a clean and orderly work area in accordance with hotel standards.
  • Complete daily/weekly cleaning schedule.
  • Attend work on time as scheduled and adhere to attendance policy. 
  • Report unsafe conditions and suspicious activity to management. 
  • Practice safety standards at all times and keep the property safe for guests and fellow associates.
  • Use wet floor signs as required. Use personal protective equipment.
  • Lift, carry or otherwise move up to 10 lbs. regularly. Lift, carry or otherwise move up to 50lbs occasionally with assistance.
  • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
  • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
  • Must pass certification quiz/test for position.
  • Wear uniform, including nametag at all times in accordance with the Standards of Appearance.
  • Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants).
  • Adhere to all work rules, procedures and policies established by the company.
  • This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual.
  • Complete Chemical Training and Bloodborne Pathogen Training.

Benefits

White Lodging offers competitive benefits including medical, vision, dental insurance for Full Time associates.  Other benefits include Short term and long term disability. We also offer paid time off, vacation pay, 401K employer match.  We offer tuition reimbursement.  We offer hotel room discount through Marriott.

White Lodging is an equal opportunity employer. 

Compensation: 11.50

Apply

About This Employer

Louisville Marriott Downtown

280 West Jefferson Street

Louisville, KY 40202

Telephone (502) 627-5045

616 Room Hotel

www.marriott.com

Managed by

About White Lodging

Since it’s humble beginnings in 1985, White Lodging has grown into a fully-integrated owner, developer and manager of premium brand hotels – a trusted leader that has defined and cultivated the ability to achieve consistent, sustainable growth among mid- to large-scale hotels across the country.

With a track record of more than two decades of growth and success as developers, owners, and operators of leading-brand hotels in multiple segments, we think like owners and manage like owners—because we are owners.

Grounded in a tradition of reliability, trust and a never-ending desire to improve and succeed, the company’s highly-accountable leadership team and their valued associates are driven by the vision to maximize the value of every asset, resulting in premium returns on investment, guest satisfaction and unprecedented career growth.

Downtown Louisville Hotel with upscale amenities

Louisville Marriott Downtown is connected via skywalk to the Kentucky International Convention Center, is ideally suited for business conventions, social gatherings and weekend visits. With upscale guest rooms and suites, two concierge levels and more than 38,000 sq. ft. of meeting space, the property stands out among hotels in Downtown Louisville. Leisure guests enjoy proximity to the KFC Yum! Center, the Louisville Slugger Museum, 4th Street Live, historic Main Street, and the NuLu District. Located 15 minutes from the Kentucky Exposition Center, our hotel features Champions Sports Bar, BLU Italian Grille and Starbucks® onsite. Amenities like Wi-Fi, a 24-hour business center and valet parking make business travel easy. For an additional charge, our concierge level offers complimentary weekday continental breakfast and evening small plates. This hotel in Louisville- with unique and elegant event spaces and custom catering service- is perfect for weddings, events and meetings.