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Front Desk Agent

posted September 29, 2017

Fairmont Washington DC, Georgetown
Washington, DC
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Join Fairmont Washington, D.C., Georgetown and Turn Moments into Memories as a Front Desk Agent!
587076 l

About This Job

Front Desk Agent

First impressions are everything! Your engaging smile and personality are the essence of a great Front Desk Agent. Fairmont Hotels & Resorts is a global hotel brand offering and experiences in places of unrivalled presence. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories for our guests."

Hotel Overview:

Located in Washington's fashionable West End, Fairmont Washington, D.C. Georgetown surrounds you with comfort and luxury. The perfect hotel for either business or leisure travel, the Fairmont offers spacious guestrooms and the brilliant colors of nature found in the hotel's central garden courtyard, reflecting these tones throughout the property.

Summary of Responsibilities:
Reporting to the Director, Front Office and Assistant Front Office Manager(s), responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service.
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
  • Handle guest requests, questions and concerns effectively and promptly
  • Promote a professional team environment
  • Follow department policies, procedures and service standards
  • Performs any and all other tasks assigned by management
  • Upholds the highest standard of internal and external customer service at all times

Qualifications:

  • Proficient in the English Language (verbal & written), second language is an asset
  • Previous experience and knowledge of Property Manager is an asset
  • Required knowledge of Windows' Office Suite
  • Must be able to handle multiple tasks in a dynamic, fast-paced environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Strong interpersonal and problem solving abilities
  • Able to stand for long periods, at least 8 hours per shift
  • Must be able to lift up to 50 pounds



Benefits

  • Annual Vacation & Paid Holidays
  • Medical/Dental/Vision Health Insurance
  • Flexible Spending Account (FSA)
  • Short Term & Long Term Disability
  • Life & AD/D Insurance
  • Supplemental Life Insurance
  • Life Insurance for dependents
  • Pet Insurance
  • 401k Retirement Plan through MassMutual
  • 50% Food & Beverage Discount
  • Annual Parties, i.e. Summer BBQ, Winter Gala, Children’s Party
  • Colleague Cafeteria
  • Community Involvement with Charities, Schools, Environment, etc.
  • Destinations Travel Program
  • Gym Memberships to one of the best gym’s in DC, Balance Gym
  • Educational Assistance
  • SmartBenefits through Washington Metro Transit
  • Discount on Shoes for Crews

Visa Requirements: Must be legally eligible to work in U.S.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

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About This Employer

Fairmont Washington DC, Georgetown

2401 M Street NW

Washington, DC 20037

Telephone (202) 429-2400

415 Room Hotel

www.fairmont.com

REINTRODUCING A D.C. ICON

Welcome to a city that’s perpetually changing, yet timeless in its grandeur and elegance. And nowhere in the nation’s capital reflects this duality quite like Fairmont Washington, D.C.,  Georgetown.  While you’re visiting, we invite you to experience our outstanding hospitality—and to enjoy our recent renovation, which has added a dazzling new ballroom and revitalized our lobby, bar and courtyard to embody the beauty of the region, from blossoming cherry trees to the striking grid pattern upon which D.C. is built. 

VENUES FIT FOR A PRESIDENT

At the heart of our transformation is our new 2,990-square-foot (280-square-meter) Kennedy Ballroom, destined to become one of D.C.’s most sought-after venues for weddings, conferences and everything in between. Adjacent to our Grand Ballroom and bedecked in the latest audiovisual technology and elegant decor, the Kennedy Ballroom will turn any gathering of up to 300 guests into a night they’ll never forget. With over 30,000 square feet (2,800 square meters) of meeting and event space, we have the perfect setting for any function. For cocktail receptions and more casual events, our completely remodeled lobby and courtyard are perfect for mingling, networking or just unwinding after a successful event.

Located in Washington’s fashionable West End and adjacent to historic Georgetown, the Fairmont Washington, D.C. welcomes guests in capital style. With a sunlit urban courtyard that soothes the spirit, the Fairmont is the perfect hotel for business or leisure travel. Fairmont Washington, D.C., Georgetown is known for its engaging service and stylish surroundings. A relaxing visit to our hotel's fitness center, indoor pool and serene courtyard garden also provide guests with an array of rejuvenating experiences. The finest meeting space, accommodations, and personal service will draw you back to our four-diamond, luxury Washington, D.C. hotel's accommodations time and again.