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IT Manager

posted September 29, 2017

Embassy Suites by Hilton Lubbock
Lubbock, TX
Join the company that creates leaders!
238383 l

About This Job


Vacation, Great Healthcare coverage, Holiday, Pay it Forward, 401K, Sabbatical, Negative PTO, Hilton hotel rooms worldwide at employee discount

Who this job will appeal to

If you enjoy people this is a perfect position for you!  Don't let this base salary plus great bonus opportunity pass you by!

This role will assist in IT functions for all Pearl Lubbock hotels.  

Job Description

  • A Pearl IT Manager reports to the Director of IT and is responsible for fostering the Pearl culture within the hotel departments for Pearl Hospitality. 
  • A Pearl IT Manager must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm and compassion that challenge each person to unlock their own potential. 
  • The IT Manager is responsible for the successful hands on leadership with implementing & maintaining the information systems, Telecom, and Audio & Visual Systems. 
  • The IT Manager must ensure that all hotel systems are operating properly, while focusing on providing exceptional guest and associate satisfaction. 
  • All hotel operations must be executed at the highest level of professionalism and courtesy. 
  • The IT Manager must ensure that our associates and our customers are treated with the utmost respect at all times since they are the key to our success. 
  • The IT Manager will assure customer satisfaction by conducting technical support for end-users and their devises. 
  • This is a Microsoft/Mac network environment that requires basic support in a Windows and Mac end User environment along with the systems specific to hospitality. 
  • The IT Manager will need to handle inbound IT support calls, troubleshoot IT incidents over the phone and onsite with a need to travel to cities within Texas. 
  • The IT Manager will work with the Ticket Tracking Systems to maintain support hardware and software applications for 300+ users and 500+ connected devices. 

Job Requirements

IT ManagerJob Requirements

  • Troubleshooting and maintaining hardware / software on networked workstations, printers, and smartphones company-wide 
  • Collaborate with level II and outside vendors to resolve complicated Tasks 
  • Resolve operational issues quickly and efficiently 
  • Must have experience with Microsoft products, PC operations, as well as Macintosh related software and hardware. 
  • Will be qualified to assist with and operate other office equipment such as printers and Remote Desktop.
  • Keep good records of each ticket worked 
  • Have great follow through and execution of ticketso Strong working knowledge of OS X Windows XP, Windows 7/8 and MS Office 
  • Strong knowledge of Helpdesk operations, IT service support & delivery best practices, industry trends 
  • Knowledge of LAN/WAN environments including authentication, file sharing, printer sharing, email, remote access and VPN 
  • Knowledge of networking (TCP/IP, DNS, DHCP) 
  • Experience working with backup, anti-virus, anti-spam, anti-malware 
  • Basic VoIP PBX phone and softphone support 
  • Ability to work closely with personnel from all departments 
  • Ability to maintain and audit systems on a daily/weekly basis Employee should be comfortable working independently 
  • Android / IOS 
  • Wi-Fi network support experienceo Strong attention to detail with ability to organize, prioritize and manage multiple tasks in a timely manner 
  • Creative thinking and excellent problem solving skills 
  • Customer-focused, service-oriented and positive team oriented attitude 
  • Effective listening skills, ability to follow the direction of IT management and senior IT team members 
  • Ability to thrive in high demand, high pressure situations 
  • Ability to work with Vendors of various systems 
  • Ability to prioritize and multi-task 

About This Employer

Embassy Suites by Hilton Lubbock

5215 South Loop 289

Lubbock, TX 79424

Telephone (806) 771-7000

156 Room All Suite

Managed by

At A Glance

Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This fine hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center.

This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception*. Guests enjoy an inviting indoor pool and modern fitness center.

Book a meeting or plan an event at this Lubbock hotel, with the largest meeting room measuring 1,896 sq. ft. Business guests also appreciate the fully equipped BusinessLink™ business center with professional amenities such as a printing service.