posted September 29, 2017DoubleTree Downtown Wilmington - Legal District
Crestline Hotels & Resorts, LLC is looking for a dedicated professional to join the team at Doubletree by Hilton Wilmington, Legal District, as Rooms Divisions Manager.
The Rooms Divisions Manager is responsible for the successful operation and administration of all rooms departments to include: front office, bell/door, PBX, concierge, gift shop, housekeeping, laundry and engineering. The Director of Rooms must ensure that all rooms departments are continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time. The Director of Rooms is responsible for ensuring that all rooms related operations are carried out professionally, to standards and at the highest level of service. The Director of Rooms will achieve desired outcomes by planning, implementing and controlling effective departmental strategies that drive results and through the creation, development and maintenance of a competent, motivated and empowered rooms staff. The Director of Rooms will effectively lead, train, coach, motivate, engage and provide feedback to the rooms staff, supervisors and managers on a daily basis. The Director of Rooms will serve as the rooms executive liaison to all other hotel departments.
Education &Experience: Bachelor’s degree in a related field from an accredited university/college plus at least five (5) years of related experience; or high school diploma or equivalent plus at least seven (7) years of related experience; or any equivalent combination of education and experience that provides the above skills, knowledge and abilities.
Computer Skills: Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems required.
Other Requirements: Extensive knowledge of all rooms operations within a hotel environment, including all laws and regulations related to these operations. The capacity to create and execute innovative strategies that will drive the hotel to exceed guest satisfaction and revenues.
Ideally situated in the heart of downtown Wilmington's legal and financial districts, DoubleTree by Hilton Hotel Downtown Wilmington - Legal District is one block from the Federal Courthouse and Delaware State Superior Courthouse. The hotel offers easy access to I-95, and is situated midway between Philadelphia International Airport (PHL) and Baltimore Washington International (BWI) Airport. Wilmington Amtrak Station (WIL) is five blocks away.
Major corporations headquartered nearby include Met Life, Bank of America, DuPont, JPMorgan Chase, Capital One and Astra Zeneca. Take advantage of our complimentary shuttle service to and from businesses, restaurants and attractions. Discover the charming atmosphere of the Riverfront, home to great dining and attractions.
Perfect for meetings, the hotel boasts two fully operable Litigation Centers in addition to one of Delaware's largest Grand Ballrooms. During your visit, stay connected with complimentary WiFi throughout the hotel.
Unwind in a comfortable guest room with a range of thoughtful amenities including an ergonomic work space, a refrigerator, and a hot beverage center. Catch up on work in the business center, work out in the fitness center, or swim laps in the indoor heated saline pool.
Metro Cafe and Lounge, located within the hotel, offers a full dining menu for all meals and is a great gathering place for unwinding in the evening. Dedicated Hilton HHonors guest room levels and an exclusive Concierge Lounge are available for all-day beverages and snacks.