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Director, Banquet Operations

posted October 3, 2017

Ocean House Management
Westerly, RI
Five Star Multi-Property Banquet Operations Seeks a Leader!
365546 l

About This Job

The Ocean House in Watch Hill, RI is devoted to creating enduring relationships with our guests and members by providing highly personalized service and gracious hospitality in an informally elegant atmosphere. The OH! Spa at the Ocean House has been awarded the coveted 5 Stars from Forbes Travel Guide becoming one of 30 5-Star rated spas in the world while our Resort and Seasons Restaurant have been awarded 4 Stars.

The Ocean House is a Five Diamond AAA hotel and a member of Relais & Chateaux. Also, the Travel + Leisure Best Awards 2012, voted on by Travel + Leisure readers, ranked the Ocean House as the #4 Top Resort in the Continental U.S. and #60 Top Hotel in the World.

Perched high on the bluffs of Watch Hill, the reopening of the Ocean House was a rebirth of the last iconic New England seaside resort. The Ocean House's celebrated hotel and residential accommodations, uncompromising service, beachfront location, and world-class amenities pay homage to New England's golden age of hospitality with timeless elegance and renewed civility.

Reopening in fall of 2012, the Weekapaug Inn is located in the peaceful community of Weekapaug, Rhode Island, with sweeping views of Quonochontaug Pond, and the Atlantic just beyond. Inspired by classic Cape-Cod style, the building is covered with red cedar shingles, accented by dark brown trim. The property features 27 guest rooms and four Signature Suites, with farm-to-table fine and casual dining, and boutique event space.

As sister property to the Ocean House, located just five miles away in Watch Hill, RI, guests of the Weekapaug Inn enjoy access to all of the amenities and facilities at the resort including five restaurants, a private beach, activities and programming, yachting, the OH! Spa, and others.

We seek a hard working, dedicated Director of Baneuts to support both properties. 

Basic Function:

Organize and manage the activities of the Banquet Department to maintain high standards of food and beverage quality, service and merchandising to maximize profits.  Responsible for all meeting, function, and wedding space as well as off-site catering venues.

The ideal candidate will be experienced in handling a wide range of administrative and guest support related tasks and will be able to work independently with little or no supervision. This person must be exceedingly well organized, flexible and enjoy the challenges of supporting a luxury banquet operation at a five star level.

The ability to interact with staff (at all levels) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism is crucial to this role. Expert level written and verbal communication skills, strong decision making ability and attention to detail are equally important.

Leadership Responsibilities:

  • Ensures the timely completion of certain management duties (scheduling, administrative).
  • Interacts with VIPs, Ownership and Guests on behalf of the resort � greeting VIP�s, handling special requests, etc.
  • Trains and motivates staff.

Administrative Responsibilities:

  •  Develop, implement and monitor schedules for the operation of Banquets, to insure the highest level of guest service while also monitoring labor costs.
  • Participate with the chef, Director of Catering and F&B management in the creation of attractive and merchandising menus designed to attract a predetermined customer market.
  •  Manage effective control of food, beverage and labor costs.
  •  Achieve predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion.
  •  Regularly review and evaluate the degree of customer satisfaction of banquet service.
  • Continuously evaluate the performance and encourage improvement of the personnel in the Banquet department.  Conduct training and development programs within the department which will provide well trained employees at all levels and permit advancement for those persons qualified and interested in career development. 
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Operational Responsibilities:

  • To ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standards.
  • To ensure that all banquet space and restrooms are clean and well maintained that table appointments, including flower arrangements are impeccable.
  • To ensure that the staff are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
  • To ensure that consumable and non-consumable goods are ordered, correctly stored and inventoried.
  • To ensure maximum security in all areas under your control and that staff are fully aware of the importance of key security.
  • To ensure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation.
  • To ensure that company and statutory hygiene standards are maintained in all areas.
  • To hold regular performance appraisals with all line staff, identifying areas for development and training needs, and ensuring that this training is affected.
  • To ensure that fair discipline is effected.
  • To be fully conversant with all statutory requirements regarding a food and beverage operation.
  • To circulate throughout all areas maintaining a high profile with customers and staff.
  • To hold regular staff meetings.
  • To be fully aware of trends in the industry and make suggestions for improvement of the food and beverage operation.
  • To carry out regular on-the-job training to agreed standards.


Bachelor's degree; at least 5 to 7 years of work experience that can be demonstrated to be applicable to the duties listed in the job description.  Experience in the luxury hospitality industry is necessary and experience in a five star environment is preferred.


  • Skill in organizing resources and establishing priorities.
  • Ability to effectively and efficiently handle multiple, simultaneous tasks and projects
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Employee development and performance management skills.
  • Knowledge of office management principles and procedures.
  • Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse operation.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to move throughout all food and beverage areas and continuously perform essential job functions.
  • Hearing, smelling, tasting and visual ability to observe and distinguish product quality and detect signs of emergency situations

About This Employer

Ocean House Management

One Bluff Avenue

Westerly, RI 02891

Telephone (401) 584-7065

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Visit any one of our properties and you’ll discover that we are much more than simply places to stay. Our properties invite you to step inside and join us on an adventure and to experience each location in a fresh, new light. Each of our hotels and restaurants has its own unique character. All of them surprise and inspire.