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Conference Services Coordinator

posted October 3, 2017

The Westin Fort Lauderdale Beach Resort
Fort Lauderdale, FL
532759 l

About This Job

Assist the Director of Catering and Conference Service Manager in the administrative functions required for effective convention management.

Job Description

  • Answer incoming telephone calls, completing a lead form for all inquiries and assist guests with questions, changes and special requests. Ensure no leads are abandoned and all calls are returned promptly (generally within four hours). Communicate requests to appropriate departments.
  • Type all banquet event orders and convention resumes with appropriate cover letters. Type thank you letters and comment cards.
  • Prepare all outgoing correspondence for mailing and file copies. Mail catering and wedding brochures as requested.
  • Maintain filing system according to HEI Hotels and Resorts standards. File contracts and correspondence daily. Daily pull of trace cards and files.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned. Experience, Skills and Knowledge
  • Hotel experience preferred.
  • High School Diploma, Bachelor's Degree preferred.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
  • Ability to access and accurately input information into a computer using Microsoft Office Suite software.
  • Typing proficiency at a minimum of 75 wpm with or without reasonable accommodation.
  • Ability to follow written and/or verbal instructions.
  • Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
  • Ability to set-up and maintain filing systems with or without reasonable accommodation.
  • Command of the English language both written and verbal.

Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


About This Employer

The Westin Fort Lauderdale Beach Resort

321 North Fort Lauderdale Beach Boulevard

Fort Lauderdale, FL 33304

Telephone (954) 467-1111

Reservations (888) 627-7108

432 Room Resort

Our Fort Lauderdale Beach Resort is a distinctive oceanfront retreat

The Westin Fort Lauderdale Beach Resort is where miles of spectacular soft sand beaches meet the far-reaching blue waters of the Atlantic Ocean. An oceanfront retreat with an inspirational setting on Fort Lauderdale Beach, it is our hope that your stay with us will leave you feeling refreshed and better than when you arrived.

Discover the “Venice of America” and explore 300 miles of navigable waterways and relax on the soft sands of Atlantic Ocean beaches. Bask in the sunshine on our serene pool deck. Rejuvenate at our Heavenly Spa by Westin™. Enjoy wonderful on-site Ft. Lauderdale dining or venture out to Las Olas Boulevard which features great nightspots, boutiques and restaurants. Restore body and mind in our 432 soothing and elegant guest rooms, each graced with the sumptuous Westin Heavenly® Bed.