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Director of Rooms

posted October 3, 2017

JW Marriott Houston Downtown
Houston, TX
Work at the JW Marriott Hotel of the Year for the North Americas!
582102 l

About This Job


Medical, Vacation, Holiday, 401K, Sabbatical, Pay it Forward, Negative PTO,  World Wide Marriott Employee Rates

The ideal candidate for this position

A candidate who has a previous full service luxury operations background.

Job Description

A Pearl Director of Rooms reports to the General Manager and is responsible for creating leaders and fostering the Pearl culture within the hotel departments for Pearl Hospitality.  A Pearl Director of Rooms must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm and compassion that challenge each person to unlock their own potential. 

The Director of Rooms is co- responsible for the successful operation and administration of the overall hotel.   The Director of Rooms must ensure that all hotel aspects are continually balanced, while focusing on providing exceptional customer satisfaction by continually training on our Pearl touch points of the hotel and ensuring associate focus on our touch points at all times.   All hotel operations must be executed at the highest level of professionalism and courtesy.  The Director of Rooms must drive results through effective training, coaching, leading, motivating, empowering and following through with all the associates.  The Director of Rooms must ensure maximization of profitability by controlling expenses and yielding the highest RevPar possible.  The Director of Rooms must ensure that our associates and our customers are treated with the utmost respect at all times since they are the key to our success.


*Passion and commitment to the business at an ownership level
*Assist General Managers in daily operations of hotel and is acting GM in the GM's absence

*Responsible for the Housekeeping, Engineering and Loss Prevention Departments
*Oversee hotel managers to inspire loyalty and maximize profitability
*Manage guest relations
*Ensure compliance with brand standards as well as Pearl standards and procedures
*Ensure that all managers maintain hotel cleanliness, maintenance and asset management
*Maintain effective and open communication
*Foster teamwork
*Maximize revenue through cost control, yield management and ongoing sales calls
*Must possess high energy, professionalism and confidence every day and in every way
*Be a highly motivated and enthusiastic leader
*Daily hotel inspections with attention to detail to ensure the highest quality standards
*Conduct Pearl required daily and weekly meetings with enthusiasm and commitment to success
*Train department managers to deliver the highest performance
*Timely execution of associate evaluations

*Must be capable to successfully prioritize, delegate, organize and multi-task

 *Must be compliant of brand standards and Pearl standards and procedures

*Ensure the safety and well-being of all hotel guest, associates and vendors

*Always utilize a courteous and restrained manner in coping with emergencies or undesired conduct

*Knowledge of life safety systems including locations of pull stations, extinguishers and building layout

*Assist in creation and implement annual budget with ongoing monitoring of budget

*Conducts ongoing training of associates to increase job knowledge and skill level

*Must maintain physical asset to the highest level with compliance to the budget guidelines

*Must create plan of actions for continual improvement of guest satisfaction scores

*Must assist in creation of annual capital budget

*Must be able to analyze monthly P&L for ongoing control of expenses and maximization of revenue

*Must be able to assist and conduct daily business with integrity and be ethical at all times

*Must maintain a safe working environment through ongoing compliance of safety guidelines

*Treat guests, associates, vendors and co-workers with professionalism and respect at all times

*Ensure emergency procedures are understood by all through ongoing training and documentation

*Must be able to coach and counsel and provide clear and concise direction

*Be able to work well under pressure and meet or beat deadlines

*Written and verbal communication skills

*Microsoft Word and Excel

*Perform other tasks that are deemed necessary to the success of Pearl, the hotel and the associates


About This Employer

JW Marriott Houston Downtown

806 Main Street

Houston, TX 77002

Telephone (713) 237-1111

323 Room Hotel

Managed by

Located next to the theatre district and sporting venues

Set in the historic Samuel F. Carter skyscraper, the JW Marriott Houston Downtown eloquently carries the rich legacy of the city forward, blending past and present in a dynamic fusion. Our luxury hotel showcases paintings and sculptures created by local artists for a dose of Southern hospitality. A Houston-themed restaurant, Main Kitchen, paired with our premier Spa by JW and 16,000 square feet of Houston event space make our accommodations ideal for business and leisure travelers alike. Convenient to the George R. Brown Convention Center, Minute Maid Park and the Texas Medical Center, the hotel is linked to the area's popular attractions and dowtown areas via public transit. Technologically advanced guest rooms boast iPads to order room service or summon the valet, 55-inch flat-screen HDTVs with 120 channels and complimentary wireless Internet access. Professional staff members offer personalized service and in-depth local knowledge. The JW Marriott Houston Downtown takes luxury to a whole new level.