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Director of Convention Services

posted October 4, 2017

The Westin La Paloma Resort & Spa
Tucson, AZ
534380 l

About This Job

Create the desired conference and meet clients' needs through active communication, planning, and team leadership.

Job Description

  • An understanding of both monthly forecasting and the annual budget process.
  • Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.
  • Optimize room rental charges.
  • Consistently participate in the re-booking of repeat business by having a track record of long term client relationships.
  • Actively participate in industry related organizations (NACE, MPI).
  • Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.
  • Comfortable with hotel site inspections and client presentations.
  • Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
  • Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.
  • Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department.
  • Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
  • Excellent knowledge of computers, specifically Delphi, Word and Excel.
  • Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
  • Ability to work with outside vendors to ensure client satisfaction for all events/groups.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

Experience, Skills and Knowledge

  • Prior experience in the field of hospitality with specific experience in catering sales is essential.
  • Minimum of 1year within the Hospitality Industry required.
  • Must have experience at a similar size and quality hotel.
  • High School Diploma required; Bachelor's Degree preferred.
  • Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
  • Knowledge of sales skills, revenue management, training, and motivation of peers.
  • Knowledge of hotel features, benefits, and competing hotels within the market.
  • Ability to execute appropriate action plans.
  • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
  • Ability to work effectively under time constraints and deadlines.
  • Command of the English language both written and verbal.

Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


About This Employer

The Westin La Paloma Resort & Spa

3800 East Sunrise Drive

Tucson, AZ 85718

Telephone (520) 742-6000

Reservations (888) 627-7201

487 Room Hotel

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Experience well-being and the inviting ambiance of one of the most captivating southern Arizona resorts by visiting The Westin La Paloma Resort & Spa in Tucson. Nestled amidst the high Sonoran Foothills of the Santa Catalina Mountains, the magnificent property provides a refreshing escape for your next vacation, business meeting, wedding, or golf excursion.

Discover the magical qualities of The Westin La Paloma Resort & Spa. Our exquisite property nestled amidst the foothills of the Santa Catalina Mountains immerses guests in an oasis of endless possibilities for well-being, from the Red Door Salon & Spa to our Jack Nicklaus-designed signature golf course.

Relax and Stay a While

The Westin La Paloma Resort & Spa is so much more than a place to stay. Our property is a place to restore well-being to your body and soul. Whether you’re relaxing in your Westin Heavenly® Bed or are participating in our engaging and exciting activities, you’ll feel replenished and at peace.

Dining at The Westin La Paloma

Our resort restaurants feature something for everyone. Your palate is in for a treat with our distinctive dining selections which feature a focus on SuperFoodsRxTM dishes packed with nutrients and energy, so you can eat well while you travel.

We offer culinary possibilities that complement your every mood, and dining options from quick and casual family dinners to elegant and refined business lunches. Choose from a selection of eight dining possibilities, plus convenient in-room dining service and a Westin Eat Well Menu for Kids. All of our restaurant menus offer organic options, as well as regionally responsible dishes. You’re sure to experience an unforgettable meal no matter which dining option you choose.