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Executive Assistant

posted October 4, 2017

Phoenix American Hospitality
Dallas, TX
Phoenix American Hospitality is a fast-growing unique company hospitality industry. We take pride in creating memorable experiences for our associates, guests, ownership and our communities. We care for people so they can be their best! Care is in the heart of what we do.
562314 l

About This Job

Job Description
At Phoenix American Hospitality, the Executive Assistant is responsible for clerical, administrative, and other duties to assist in the smooth operation of the reporting department.  He/she is also responsible for providing attentive, courteous and efficient service to all guests.

Responsibilities will include but not be limited to:

  • Greet and welcome all clients and guests in accordance with PAH Management standards.
  • Answer guest and associate inquires
  • Maintain and stay abreast of the latest computer programs/innovations (as applicable).
  • Answer telephone and email messages.  Respond accordingly.
  • Open and distribute mail.
  • Filing of all pertinent correspondence in a timely manner.
  • Type all correspondence pertaining to department.
  • Maintain adequate inventory of office supplies.
  • Responsible for the smooth operation of the office.
  • Type and distribute meeting minutes.
  • Maintain trace file as needed.


Basic Qualifications

  • High School diploma or equivalent required and/or experience in a hotel or a related field required.
  • At least 4 or more years of progressive experience in a hotel or related field preferred.
  • College course work in related field helpful.
  • Computer knowledge/skills required.
  • Preferred Qualifications
  • Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of associates and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
  • Must be able to multitask and prioritize corporate and property initiatives to meet deadlines.
  • Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.
  • Attend all required meetings and trainings.
  • Maintain regular attendance in compliance with PAH Management Standards, as required by scheduling, which will vary according to the corporate goals.
  • Maintain high standards of personal appearance and grooming.
  • Comply with PAH Management Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by leadership.

Physical requirements:


  • Long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force        frequently or constantly to lift, carry, push, pull or otherwise move objects.

Phoenix American Hospitality is proud to be an Equal Opportunity Employer (M/F/D/V)


About This Employer

Phoenix American Hospitality

5950 Berkshire Lane, Suite 850

Dallas, TX 75225

Telephone (214) 750-2967

Management Company

About Us 

Phoenix American Hospitality Management (PAH) is a fast growing unique company that owns and manages our assets,  led by a team of seasoned hospitality professionals.  Our primary focus  is on top tier – Marriott, Hilton, Hyatt – Select Service brands around  the country.   We specialize on taking well running properties to the  next level in terms of revenue generation, quality, associate engagement  and ownership returns – or in other words – taking GOOD to G.R.E.A.T. !