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Reservations Agent Part-Time Seasonal

posted October 6, 2017

Abbey Resort & Avani Spa
Fontana, WI
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The Abbey Resort is the employer of choice for exciting opportunities in a professional and friendly team environment!
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About This Job

Do you have great telephone manner, willing to help guests with the reservations to the best of your ability, have a great personality and willing to work hard? The Abbey Resort is looking for Reservation Agents to work with our reservation team over the summer. The Abbey Resort offers great growth opportunities within the resort and seasonal positions can become part time if the business levels call for it at the end of the season.

Please take a moment to review the video link to see just how much fun the associates have whilst working at The Abbey Resort.

https://www.youtube.com/watch?v=IzskP9RbIOw

http://www.theabbeyresort.com/employment.aspx

REQUIRED TRAINING/EDUCATION/EXPERIENCE:       

  • High school diploma/equivalence preferred
  • One to three years’ hotel experience preferred

 

MINIMUM QUALIFICATIONS:     

  • Clear, pleasant and intelligible telephone voice                              
  • Command of the English language
  • Excellent hearing
  • Able to sit for 8-hour shift
  • Typing speed of 40 wpm while on phone
  • Good vision, either natural or with corrective lenses to see computer screens
  • Able to exercise a high degree of human relations and tact when dealing with future hotel guests 

 

RESPONSIBILITIES/DUTIES:

  • Possesses knowledge of the hotel layout, facilities, and special services offered.
  • Answers all phone calls promptly and treats the callers with courtesy and respect.
  • Secures all required information to ensure that the clients will have a reservation suited to their specifications and a pleasant stay.
  • Possesses knowledge, at all times, of the various rates and package plans.
  • Enters and codes reservations in order to process all reservation transmissions, changes, cancellations, and travel agent information.
  • Understands the hotel policy on guaranteed, no show, 4:00 pm reservations, and overbooking.
  •  Possesses knowledge of the procedures for entering, blocking, forecasting, filing, and canceling group bookings.
  • Possesses knowledge of the different reports that are useful to the reservations department.
  • Applies advance deposits for future reservations.
  • Prepares weekend package materials.
  • Directs guest complaints or problems to the proper department head.
  • Ensures work area is kept clean and orderly.
  • Performs related duties as requested and assigned by the Reservations Manager, Resident Manager, or General Manager to include pre-blocking "special request" rooms.
  • Correctly use our call scripting.
  • Never close the department without Manager or Supervisor approval.
  • Calls Coaching on Demand weekly for coaching test calls.  Must do one reservations coaching call and one spa coaching call.  Coaching on Demand call sheets must be completed and turned into the PM Supervisor no later than the last shift on Saturday.
  • Completes Shift Daily Checklist Sheets.

 

BENEFITS:

  • 401k
  • 50% off all F&B Outlets
  • 35% off all Spa services
  • 35% off Gift Shop items
  • Discounted hotel stays
  • Associate Cafeteria - Free Meal!

Compensation: 9.00 per hour

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About This Employer

Abbey Resort & Avani Spa

269 Fontana Blvd.

Fontana, WI 53125

Telephone (262) 275-6811

334 Room Resort

www.theabbeyresort.com

Our Resort

Discover our beautiful upscale 90-acre resort with numerous amenities located right on the shores of Lake Geneva, Wisconsin. We are the only full-service resort on the shores of Lake Geneva. Our accommodations include everything from tastefully appointed, welcoming standard guestrooms to spacious deluxe suites and villas. Choose from resort, pool or lakeside view rooms. Amenities include high-speed wireless Internet access, microwaves and refrigerators, plus flat-screen TVs. Onsite facilities feature several scrumptious dining choices, and indoor and outdoor swimming pools, plus a 1,000-square-foot arcade and recreational activities. The award-winning Avani Spa offers state-of-the-art facilities plus a whole menu of pampering massages, facials and salon services. We cater to families, couples and groups, and our combined 40,000 square feet of event venues can accommodate a wide range of events, from weddings to corporate functions. The Abbey Resort team looks forward to welcoming you to our Lake Geneva, Wisconsin resort!