posted October 6, 2017Embassy Suites by Hilton Lubbock
Be the first smile of the day!
If you are a high energy person that absolutely loves providing excellent customer service in a fun hotel environment, this is the career for you!
A Pearl Busser/Server reports directly to the Food & Beverage Director and is responsible for fostering the Pearl culture within the Food & Beverage department for Pearl Hospitality. A Pearl Busser/Server must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm and compassion that challenge each person to unlock their own potential.
The Busser/Server is responsible for the successful serving of guest during a banquet or meal function as well as replenishing food service supplies and assisting wait staff and must ensure a positive guest experience. The Banquet Server must focus on providing exceptional customer satisfaction by the successful execution of banquets or meal function. All hotel operations must be executed at the highest level of professionalism and courtesy. The Banquet Server must ensure that our associates and our customers are treated with the utmost respect at all times since they are the key to our success.
Responsibilities - (not limited to)
*Foster the Pearl culture
*Passion and commitment to the business at an ownership level
*Must exhibit commitment to excellence
*Ensure compliance with brand standards as well as Pearl standards and procedures
*Maintain effective and open communication
*Must possess high energy, professionalism and confidence every day and in every way
*Be a highly motivated and enthusiastic
*Participate in Pearl required daily and weekly meetings with enthusiasm and commitment to success
*Deliver the highest performance
*Must be able to conduct daily business with integrity and be ethical at all times
*Maintain a safe working environment through compliance of safety and health department guidelines
*Understand and comply with emergency procedures
*Set up banquet room as instructed by supervisor to include linen, service ware and glassware
*Attend meeting before events to understand function and menus
*Serve guests during banquet functions to ensure positive guest experience
*Serve food and/or beverage in order and to the expectation of supervisor for consistency
*Ability to remember, recite and promote the variety of menu items
*Ability to transport up to 30 lbs through a crowded room on a continuous basis
*Ability to stand for long periods of time
*Promptly remove dishes as guests complete each course and/or meal
*Removes full tubs from bus stations to dishwashing area
*Retrieves cleaned dishes, glassware and utensils from dish room and distributes to each station
*Maintains clean flooring in function area at end of shift
*Assists wait staff in replenishing beverages, bread, condiments and guest’s requests
*Keeps ice stations filled at all times
*Abide by all legal requirements pertaining to serving alcoholic beverages
*Deliver the best product at the highest brand and procedural standards
*Manage guest relations in the most positive and effective manner
*Interact positively with customers and take action to resolve issues to maintain high guest satisfaction
*Maintain cleanliness of the food stations and function area
*Comply with attendance rules and be available to work on a regular basis
*Ensure approved uniforms are being worn at all times including nametag
*Treat guests, associates, vendors and co-workers with professionalism and respect at all times
*Perform other tasks that are deemed necessary to the success of Pearl, the hotel and the associates
Physical Requirements - (not limited to)
*Must be able to lift, push, pull, and carry up to 75 lbs.
*Must be able to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces.
*Must be able to lift items above head up to 50 lbs.
*Must be able to recognize, register, and respond visually to color and depth perception.
*Must be able to communicate verbally and in writing.
*Must be able to work around moderate noise level.
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This fine hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center.
This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception*. Guests enjoy an inviting indoor pool and modern fitness center.
Book a meeting or plan an event at this Lubbock hotel, with the largest meeting room measuring 1,896 sq. ft. Business guests also appreciate the fully equipped BusinessLink™ business center with professional amenities such as a printing service.