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Assistant General Manager

posted October 6, 2017

Delta by Marriott - Fargo
Fargo, ND
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633071 l

About This Job

The Role

 

The Assistant General Manager (AGM) is responsible for supporting all aspects of the hotel operation including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation and delivering a return on investment. Front Office, Housekeeping, Security, and Pool departments directly report to the Assistant General Manager. This person will assist the General Manager in leading the team in the development and implementation of property-wide KPI’s.

Duties and Responsibilities

  • Deliver outstanding guest service and financial performance
  • Support the General Manager to ensure staff receives proper training for each position, including safety training and standard operating procedures
  • Directly oversee Front Office, Housekeeping, Security and Pool departments
  • Monitors cost controls for each department on a regular basis
  • Inspect guests' rooms, public access areas, and outside grounds for cleanliness and appearance
  • Answer patrons' complaints and resolves problems to maintain Guest Satisfaction
  • Assist the General Manager in resolving employee issues
  • Adhere to all franchise and company procedures and regulations as well as standard operating procedures
  • Ensure bank deposits are made daily, including weekends and holidays
  • Ensure employee paperwork, work schedules and payroll are completed and submitted in a timely manner
  • Audit daily reports and processes monthly reports
  • Order supplies and equipment as needed and in accordance with company procedures
  • Maintain cleanliness of the pool area and ensure all checklists (daily, weekly and monthly) are complete by pool staff
  • Maintain excellent communication with all employees
  • Cover shifts in all departments as needed to ensure coverage or when overtime is not approved
  • Complete a property walk at least once a day and provide documentation to the General Manager
  • Complete other duties as assigned by the General Manager

Required Skills and Experience

  • High school diploma or GED required
  • A minimum of five years’ of hotel management experience is required 
  • Marriott experience is preferred
  • Highly energetic and motivated individual
  • Must have strong leadership skills
  • Excellent interpersonal  and communication skills with strong customer/client focus essential
    • Self-Starter with ability to work independently and as a team
    • Strong problem-solving skills
    • Excellent written communication skills
    • Ability to work in a fast-paced, high pressure environment
    • Ability to shift and manage multiple priorities
    • Results driven focus and ability to work through to completion in a timely manner
    • Adaptable to change
    • Strong knowledge of Microsoft Office products to include, but not limited to Microsoft Excel and Microsoft Outlook
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About This Employer

Delta by Marriott - Fargo

1635 42nd Street South

Fargo, ND 58103

Telephone (701) 277-9000

185 Room Hotel

www.marriott.com

Our Hotel

At Delta Hotels by Marriott, we create a seamless full-service hotel experience that has been thoughtfully designed with the essential needs of frequent travelers in mind. Enjoy services and amenities that provide smart value including fast free Wi-Fi and complimentary bottled water everyday. 

MEETINGS AND BANQUETS 

From our professional Board Rooms, to the grand Crystal Ballroom or any of our 13 breakout rooms, you are sure to find the ideal setting for your event. Our flexible meeting space is state-of-the-art and designed to meet all your needs. You can choose from a wide variety of room styles and setup can be customized to meet your specific requirements.

WEDDINGS 

Dream weddings don't just happen, they are planned. Our certified Marriott Wedding Event Specialist is trained to make your wedding a unique and unforgettable experience. Legendary elegance and lavish décor combined with impeccable service make the Delta by Marriott Fargo the first choice for brides and grooms.