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Banquet Captain

posted October 11, 2017

Crowne Plaza Fairfield
Fairfield, NJ
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528363 l

About This Job

The Banquet Captain provides leadership and direction to staff with exceptional attention to detail and guest services. Assists with the planning, organizing and execution of all banquet functions. Oversee set-up and clean-up of food service for all banquet functions. Supervises Food and Beverage service to ensure exceptional service throughout the banquet. Greets and welcomes clients in charge and anticipates all requests. 

 

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 


  • Develop equipment maintenance schedules and arrange for repairs. 
  • Evaluate new products for usefulness and suitability. 
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas. 
  • Check storage areas for proper supplies, organization and cleanliness. 
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas. 
  • Reviews and understands the Banquet Event Order (BEO); facilitates team setup assignments      according to the BEO.
  • Ensures that tables have been set correctly and uniformly in assigned area, using:  clean, pressed linen (without rips, stains or tears); clean unspotted silverware; clean china with no chips or cracks; clean, unspotted glassware.  Confirm that table complements (salt and pepper, sugar, breadbaskets, etc.) have been properly cleaned and filled.
  • Learns the menu for each function served and is able to explain the major ingredients and preparation methods for each item to be served.
  • Is  prepared to assist guest and staff at least 15 minutes prior to function start time.
  • Acknowledges and responds to all guests’ requests.
  • Keeps station neat and clean during service.      
  • Continuously patrols assigned station, refilling all drinks, removing service items and condiments per established policies and procedures. 
  • Ensures guest has everything they need.
  • Set up buffet and other special food services tables/stations.
  • Break down buffet or other special food service tables and equipment.
  • Set-ups, serves and/or breaks down coffee breaks, receptions, other special functions, as assigned, following standard policies and procedures.
  • Sets-up, tends and breaks down banquet bars, as assigned, according to standard policies and procedures.
  • Follows cash and guest check procedures at all times.
  • Learns and applies all procedures of proper service.
  • Assist co-workers whenever needed.
  • Remain up-to-date with hotel events and guests, as they affect the areas of responsibility.
  • Maintains responsible alcohol service certification.
  • Mixes and serves alcoholic and nonalcoholic drinks, to patrons during banquet events.

Coffee Break duties:

  • Sets up, services, breaks down and cleans all break areas and coffee break carts.
  • Presents each break attractively and completely; keeps each break clean throughout the day.
  • Presents all breaks within the time parameters outlined on the BEO.
  • Prepare all beverages correctly and according to conference center standards.
  • Secure all beverage coolers and lockable storage at each shift’s end.
  • Assist the set up staff if necessary.
  • Employees are responsible for knowing and abiding by all Company, hotel, and departmental policies and procedures.

Education & Experience:  

  • High School Graduate or General Education Degree (GED): or Work Equivalent
  • Experience in Banquet food service/
  • Minimum 21 years of age to serve alcoholic beverages.
  • Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.
  • 2 years’ experience in Banquet food service.
  • Knowledge of various food service styles (i.e., French service, Russian service, Family Style service, Butler style service).
  • Must have good understanding of the English language.
  • Good communication skills both written and verbal.
  • Previous customer service experience
  • Basic arithmetic skills

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About This Employer

Crowne Plaza Fairfield

690 Route 46 East

Fairfield, NJ 07004

Telephone (973) 227-9200

204 Room Hotel

www.ihg.com

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Enjoy Your Stay at Our Upscale Fairfield Hotel

The renovated Crowne Plaza® Fairfield, a suburban hotel in Essex County, features 204 guest rooms and more than 16,000 sq ft of banquet and meeting facilities. Whether you're in the area visiting loved ones or tending to business, you'll enjoy staying at one of the best hotels near Meadowlands Sports Complex, Rutgers University, Newark Liberty International Airport (EWR) and New York City.

Attending meetings at Bayer Healthcare, RICOH Corp., Covanta Energy, Konica Minolta, BAE Systems and Chilton Memorial Hospital is easy when you stay at the Crowne Plaza® Fairfield. If you need to host a meeting, our 16,000 square feet of event space is a great option, and perks like a 2-hour RFP response guarantee and a Crowne Meetings Director make us "the Place to Meet."

There is no shortage of entertainment when you stay at our hotel near NYC. The city is only 20 miles away and is home to Broadway shows, Times Square and Central Park. If you'd like to stay close to our hotel's location, we're near Meadowlands Sports Complex, home to the Jets Stadium, Izod Center and Meadowlands Racetrack. Willowbrook Mall is also nearby and features Bloomingdale's, Sephora and BEBE.

Our professional staff strives to make your stay enjoyable with great service and an indoor pool and Techno Gym fitness center. Dine with us at Chives, then enjoy our Sleep Advantage® Program perks.