Bring your ownership, smarts, and energy to this incredible team at the new Courtyard by Marriott Dallas-Allen...the largest meeting space in Allen, TX!

Why You Want to Work for Us

At Courtyard, it's all about service. Top-notch service. It's why we have such a great reputation! It's up to us to refresh our Guests, replenish their energy and make them feel good about coming to Courtyard.

Training We Provide

Through Our Refreshing Service training, Associates will learn who our Guest is, what kind of service they expect, and how we deliver it.

Responsibilities for this Position

Essential Responsibilities:

• 1. Greets, registers, and assigns rooms to guests.
• 2. Issues room key and escort instructions to Bellperson or directly to guest as appropriate, without
• announcing room numbers.
• 3. Date-stamps, sorts and racks incoming mail and messages.
• 4. Transmits and receives messages using equipment such as telephone, fax and switchboard.
• 5. Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment
• and travel directions. 6.Keeps records of room availability and guests' accounts.
• 7. Computes bill, collects payment and makes change for guests.
• 8. May make, confirm and cancel reservations for guests.
• 9. Posts charges such as room, food, liquor or telephone by hand or machine.
• 10. May make restaurant, transportation or entertainment reservations for guests.
• 11. May deposit guests' valuables in hotel safe or safe-deposit box.
• 13. May order complimentary flowers or champaign for special guests at management's direction
• 14. Understands and enforces the hotel company credit policies.
• 15. Accounts for all cash and makes deposits in accordance with hotel and company policies.
• 16. Communicates effectively with other front office and hotel departments.
• 17. Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• 18. Knows and complies with all company policies and procedures pertaining to this position and its
• duties.
• 19. Takes the initiative to greet guests in a friendly and warm manner.
• 20. Performs other related duties as required.
• 21. If functioning in a Lead Capacity: (a) takes responsibility for assigned employees in the absence of
• the Supervisor, (b) assigns work, and ensures proper performance of assigned employees.
• Skills and Abilities:
• speak clearly and listen carefully.
• use personal judgement and specialized knowledge to give information to people.
• communicate well with many different kinds of people.
• change easily and frequently from one activity to another such
• as from typing to interviewing, to searching in a directory, to using a telephone.
• use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Requirements

• Must be a citizen of this country or possess a valid work permit.

Technical Requirements:

• Must be willing to work a variety of day/night and weekend shifts.
• Must be able to read, write and speak English.
• Requires strong organizational skills.
• Must be able to work independently.
• Able to be on your feet for long periods of time.
• Excellent people skills.
• Must meet grooming standards.
• We provide a substance free environment. Substance testing is mandatory.
• Computer experience required.
• Must meet or exceed the team expectations.
• An energetic personality.

Compensation

Wage

$9.50 per hour

Hours

Must be flexible with nights, days, weekends Full Time

Benefits

Paid Time Off

Yes

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Free Parking
• Matching 401-k
• Company Hotel Travel Discounts
• An Equal Opportunity Employer
• We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
• EOE/AA
• Insurance and 401k offered to full time
• Insurance after 90 days of employment
• 401k after 1 year of employment
• Paid Time Off after 6 months of employment