Front Desk Agent Seasonal

Sorrel River Ranch Resort & Spa | posted May 19, 2012

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Great career opportunity at the beautiful Sorrel River Ranch Resort & Spa!

Compensation: $9.00 - $9.00 per hour

Why You Want to Work for Us

Our resort is located 17 miles outside of Moab, UT along the scenic Colorado River.

Beautiful cabins each have either a fantastic mountain or river view and offer a quiet, secluded refuge to our guests who desire this type of environment.
For amenities, the ranch offers a full service spa on property, catering to those interested in manicures to extensive massage treatments.

We also offer numerous hiking and horseback riding options, and work with local agencies for Hummer, helicopter, airplane and rafting trips.

FOR EMPLOYEES, we offer, discounted meal tickets, low rent housing on property, on site exercise facility and recreation room, and select activity opportunities for minimal cost.

About the Management Team

Our management team is strong with many new ideas and goals for next season.
We are positive and very motivated to having an even better season next year!

What Our Employees Say About Us

Our seasonal employees, who departed this last October, thoroughly enjoyed being on the ranch, with all that it offered.
They loved working with the rest of their team and appreciated that management was willing to listen to their concerns, opinions, and ideas.
Many are anxious to return next season.

Training We Provide

We currently offer on-the-job training for each specific duty. We will be expanding this to include a more in depth department duty training, with manuals. Human Resources will also be providing Customer Service training, Diversity training, and many other exciting and helpful courses.

Typical Promotion Paths

We are always looking to promote from within as opportunities present themselves. We will work with each employee to determine personal growth opportunities.

How a Person Can Make an Impact in This Job

Bring a positive attitude, be open minded, energetic, motivated, bring strong and obtainable ideas to the table, and most of all, be ready and able to provide the best service possible to our guests and co-workers.

Responsibilities for this Position

  • Exceptional attention to detail throughout the total guest experience.
  • Must be able to work a flexible schedule to include evenings, weekends and holidays.
  • Exceptional customer service skills.
  • Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.
  • Thoroughly complete all guest transactions.
  • Promote and sell special hotel programs.
  • Interact with resort staff in a professional manner, assisting other departments with necessary information.
  • Be knowledgeable of all emergency procedures and Resort policies.
  • Maintain house bank.
  • Communicate all pertinent information to the Front Office Managers and Supervisors.
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

Requirements

  • Must be a citizen of this country or possess a valid work permit.
Technical Requirements:
  • Must live in the local area or within commuting distance.
  • Experience with Maestro and Micros is preferred
  • Must be willing to work a variety of day/night and weekend shifts.
  • Must be able to read, write and speak English.
  • Must be able to converse in basic English.
  • Requires strong organizational skills.
  • Must be able to work independently.
  • Able to be on your feet for long periods of time.
  • Able to lift at least 20 pounds.
  • Excellent people skills.
  • Must meet grooming standards.
  • Meet/exceed customer expectations.
  • Computer experience required.
  • Must meet or exceed the team expectations.
  • An energetic personality.

Compensation

Wage
$9.00 - $9.00 per hour
Hours
Seasonal, typically March through the end of October
Moab, UT
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Sorrel River Ranch Resort & Spa

HC 64 Box 4002

Moab, UT 84532

Telephone (435) 259-4642

55 room resort profile

Property Description

Sorrel River Ranch Resort's inviting main lodge, hotel rooms and resort suites provide luxury hotel accommodations within the soothing isolation of red rock cliffs and desert landscape, located just 20 minutes from Moab, Utah - the adventure capital of the Southwest.

After an invigorating day spent whitewater river rafting, hiking, horseback riding, mountain biking world famous trails, rock climbing, or exploring the natural beauty of two of Utah's five National Parks, Arches National Park and Canyonlands National Park, hotel guests can return to the ranch to relax, rejuvenate and replenish.

Elevating the lodging experience at Sorrel River Ranch Hotel & Spa Resort are the on-site amenities, which include the River Grill Restaurant, Moab Utah's only fine dining restaurant, and the Spa at Sorrel River, satisfying guests seeking a destination spa retreat with revitalizing spa treatments and renewing body massages.

As Utah's only Small Luxury Hotel ®, you'll experience attentive, personal service and luxury lodging accommodations within the casual elegance of one of Moab's best hotels.

Why People Like to Work for Us

Seclusion of the property, however just close enough to town for necessities
The majestic beauty and solitude of the surrounding plateaus
Interaction with international guests during the season
Working with a great team of people

Awards

Recently Named "Utah's Best Wilderness Resort" by OfficialBestof.com
Fodor's Choice Gold List 2010 as an award winner in the ‘Best Sense of Place' category
Conde' Nast Johansen's 2009 Award Winner
Member of Small Luxury Hotels of the World
AAA Four Diamond Award

Property Statistics

Year built
1999
Last year renovated
2003
Number of rooms
55
Meeting rooms
6
Sq. ft. of meeting space
8,000
Banquet capacity
250
Number of employees
85
Our top markets
Travel & Tourism, Leisure, Recreational
Peak season
Summer
Computer software
Maestro, Micros

Food & Beverage Outlets

Restaurants
Continental Breakfast Only
Fine Dining
Lounges
Lounge
Poolside

Amenities

Hotel Amenities
  • 1 Outdoor Pool
  • Outdoor hot tubs
  • 1 Fitness Facility
  • 1 Spa
  • 1 Outdoor Tennis Court
  • 1 Gift Shop
  • Business Center
  • Beauty salon/barber
  • Concierge services
  • High Speed Internet-All Rooms
  • In-room coffee/tea
  • In-room refrigerator
  • In-room microwave
  • Equestrian Center
Spa Amenities
  • Salon Services
  • Yoga
  • Gift Shop/Retail
  • Massage