Noe Restaurant Manager (Fine Dining)

Omni Los Angeles Hotel at California Plaza | posted May 13, 2012

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Job Description

The ideal candidate would be adept at maintaining a competitive edge in the downtown landscape of fresh, new, exciting restaurant concepts.

Would have responsibility for working with marketing to create exciting events and promotions to drive new guests capitalizing on new local demand – residents, business clients, in house guests and theatre and arts patrons.

Proactively manage social media and review sites for the restaurant and demonstrate local market leadership

1) Maintain complete knowledge of:

a) All liquor brands, beers and non-alcoholic selections available in restaurant and bar.

b) The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.

c) Designated glassware and garnishes for drinks.

d) All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.

e) Daily menu specials, 86'd items.

f) Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.

g) P.O.S. and manual system procedures if system is down.

h) Daily house count, arrivals/departures, V.I.P.'s.

i) Scheduled in-house group activities, locations and times.

j) Correct maintenance and use of equipment.

k) All department policies/service procedures.

2) Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

3) Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.

4) Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.

5) Requisition linens/skirting required for business and assign staff to transport such to the restaurant.

6) Check stock of wines/champagnes and order shortages noted. Ensure wines are received, properly stored and kept secured.

7) Review sales for previous day; resolve discrepancies with Finance Department. Track revenue against budget.

8) Meet with the Chef to review daily specials and 86'd items; update board throughout shift. Ensure that staffs are aware of such.

9) Check with the Front Desk Daily to review updates on house count and arrivals.

10) Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.

11) Ensure that staff reports to work as scheduled. Document any late or absent employees.

12) Coordinate breaks for staff.

13) Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise department standards and take/delegate efforts to rectify them.

14) Monitor the preparation of station assignments, ensuring compliance to departmental standards.

15) Conduct pre-shift meeting with staff and review all information pertinent to the day's business.

16) Inspect grooming and attire of staff; rectify any deficiencies.

17) Inspect, plan and ensure that all materials, equipment and service carts are in complete readiness for service; rectify deficiencies with respective personnel.

18) Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.

19) Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.

20) Inspect all aspects of the restaurant and bar environment ensuring compliance with standards of cleanliness and order. Direct respective personnel to rectify deficiencies.

21) Ensure that the Host(ess) stand is clean, organized and stocked with designated supplies.

22) Review the reservation book, pre-assign designated tables and follow up on all special requests.

23) Ensure that specified amount of menus and wine lists are available and in good condition for each meal period. Ensure that daily specials are inserted into each menu.

24) Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization.

25) Monitor and assist Host(ess) in greeting and escorting guests to their tables according to departmental procedures. Ensure that tables are seated to best service the guests.

26) Anticipate heavy business times and organize procedures to handle extended waiting lines.

27) Anticipate guest needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times.

28) Be familiar with all Hotel services/features and local attractions/activities to respond accurately to any guest inquiry.

29) Interact with guests in restaurant and bar to establish relationships that encourage guests to return and recommend Noe as a premier place to dine.

30) Monitor and handle guest complaints by using the Power of One and ensuring guest satisfaction.

31) Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction.

32) Check the status of all orders and ensure that they are delivered within designated timelines.

33) Monitor and ensure that all tables are cleared and reset according to department procedures.

34) Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas.

35) Assist restaurant and bar staff with their job functions to ensure optimum service to guests.

36) Answer outlet phone within two rings, using correct salutations and telephone etiquette.

37) Take record of and confirm restaurant reservations/cancellations in accordance with departmental standards.

38) Access all functions of the P.O.S. system in accordance to specifications. Restock journal tape and change ribbons as needed.

39) Handle voided checks in accordance with Finance procedures.

40) Assist servers with expediting problem payments. Ensure all cashiering procedures are processed in compliance with accounting standards.

41) Issue manual checks when the system is down and ensure accountability of such.

42) Run system-closing reports and ensure that all servers' checks are closed before they sign out.

43) Ensure all closing duties for staffs are completed before staff signs out.

44) Conduct a formal training program on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff.

45) Provide staff with timely performance feedback. Handle disciplinary problems and counsel employees according to Hotel standards.

46) Foster and promote a cooperative working climate, maximizing productivity and employee morale.

47) Prepare and submit daily/weekly payroll and tip distribution records.

48) Contact Ideal Services for maintenance repairs to be submitted to Synergy for Engineering. Contact Engineering directly for urgent repairs.

49) Document pertinent information in department logbook.

50) Complete all paperwork and closing duties in accordance with departmental standards.

51) Review status of assignments and any follow-up action with relief staff.

52) Prepare weekly forecast of revenues, covers and labor costs.

53) Participate in the development of the wine list.

Visit www.omnihotels.com for a listing of all Omni Hotels & Resorts open positions and to apply online.

We accept applications M-Th from 1:00pm to 4:00pm.

You may also contact our Hotel Job Line at 213-356-4046.

M/F/D/V EOE Omni is a drug-free workplace.

Requirements

  • Minimum 21 years of age to serve alcoholic beverages.
  • 3 to 5 years experience as a Restaurant Manager at an upscale, stand alone, or hotel restaurant.
  • Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
  • Ability to provide legible communication.
  • Ability to compute basic mathematical calculations.
  • Proficient with food and beverage cost controls.
  • Proficient in Micros P.O.S. system, Windows, Microsoft Suite (Excel, Word, Outlook, Access, Power Point) Open Table, Social Media.
  • Proficient and Knowledgeable in wine & Spirits
  • Must be Tips, LEAD, Care (or equivalent) certified.
  • Must possess valid Food Handler Card from approved vendor.

Omni Los Angeles Hotel at California Plaza

251 South Olive Street

Los Angeles, CA 90012

Telephone (213) 617-3300

Reservations 1-800-THE-OMNI

Website www.omnihotels.com

Managed by Omni Hotels & Resorts

453 room hotel profile

California Dreaming at a Luxury Los Angeles Hotel

The Omni Los Angeles Hotel at California Plaza sits atop historic Bunker Hill in the heart of downtown Los Angeles.  This four-diamond convention hotel, the Omni Los Angeles Hotel features luxurious accommodations and modern conveniences to meet the needs of business and leisure travelers alike.

In March 2011, this 17-story hotel unveiled a multi-million dollar update to all guest rooms and public space. From the alluring deep chocolate browns and lavish midnight blue accents, the hotel reflect the glamour and sophistication of downtown Los Angeles. The proximity of this city center hotel to the Los Angeles Civic Center, world-class theaters and museums makes indulging in this cosmopolitan world effortless.

Hotel Highlights

Awards and Accolades

  • The Omni Los Angeles Hotel at California Plaza is downtown's only four-diamond hotel.
  • Named the 2011 Best Romantic Restaurant by Los Angeles Times Reader's Choice Awards 
  • The Omni Los Angeles Hotel was named one of the Best in the Top 25 World Cities in the Trip Advisor Travelers’ Choice Awards.
  • Trip Advisor and Budget Travel Magazine named the Omni Los Angeles Hotel as one of their “Best Value Hotels” in the U.S. and internationally, 2008.
  • The Omni Los Angeles Hotel was given Smart Meetings’ Platinum Award, 2008. 
  • The Buenanueva Foundation gave the Omni Los Angeles Hotel its Corporate Award, 2008.

Guest Rooms

Luxury Los Angeles Accommodations

In the Omni Los Angeles Hotel at California Plaza's newly updated 453 non-smoking guest rooms and suites, an inviting palette of soft grays, ivories, midnight blues and rich chocolates captures the elegance of cosmopolitan living at its best. 

Perfectly equipped for leisure and business travelers alike, each guest room and suite offers modern conveniences and spectacular views of Bunker Hill or California Plaza Watercourt.  Relax in luxurious accomodations while reveling in the glamour of the city of angels. 

Rooms and Suites

  • Deluxe Rooms: Featuring 384 square feet of space, with one king, two double beds or two queen beds and spectacular views of Bunker Hill or California Plaza.
  • Club Rooms: Featuring up to 410 square feet of space, these rooms include the use of the exclusive Club Lounge (open 7 days), continental breakfast, evening cocktails and hors d’oeuvres.
  • Premier Rooms: Oversized room featuring up to 410 square feet of space with one king size bed and an in-room living area including plush seating.
  • Executive Suites:  Featuring 820 square feet of space, these oversized rooms feature a marble bathroom along with the numerous features of our deluxe room category. The separate parlor features an elegant wood bureau-style Murphy bed, large living area, private bath and more.
  • California Suites: Each of the three California Suites features 1,300 square feet of space and upgraded furnishings. This room category includes one bedroom with European style bathroom and whirlpool tub, option of connecting second bedroom, separate living space including a small dining area and wet bar.
  • Presidential Suite : Features 2,855 square feet of space, an oversized bedroom, marble bathroom with Jacuzzi tub, formal sitting and dining rooms, office space, powder room, kitchen pantry with butler entry and option of connecting second bedroom.
  • Get Fit Guest Rooms: Feature a motorized portable treadmill, Get Fit Kit and healthy snacks in the refreshment center.

Room Features

  • 100% Non-smoking
  • Cuisinart® coffee and tea makers 
  • Plush robes
  • Triple sheeting on beds
  • Foam and feather pillows available
  • Fully stocked refreshment center
  • Complimentary USA Today
  • Hair dryer
  • Iron and ironing board
  • In-room safes
  • In-room refrigerator available
  • AM/FM alarm clock radio with MP3 connection

In-Room Technology

  • High-speed wireless Internet access
  • Dual-line phones
  • Individual climate control
  • Convenient bedside power outlets 
  • Voice mail
  • In-room video check-out
  • LodgeNet system featuring on-demand hit movies (additional cost)

Dining

Los Angeles Fine Dining Atop Historic Bunker Hill

There’s nothing like California cuisine accompanied by fine wine and wonderful ambience. Unless of course you choose to sample one of our signature cocktails at Noé Bar.  You'll find so much to enjoy when you dine at the Omni Los Angeles Hotel at California Plaza that you won't be sure what to order first. 

Noé Restaurant - Voted Best Romantic Restaurant by LA Times Readers Choice Awards
A tranquil dining oasis in the midst of downtown. Noé presents Neo Bistro cuisine featuring fresh, high-quality products to define the frequently rotating menu. Noé Restaurant is open nightly for dinner from 5 pm – 10:00 pm Sun. –- Thu. and 5 pm –11pm Fri. – Sat. Dress is casual.

Noé Bar 
A relaxing spot featuring a full menu of signature martinis and an expansive wine list. The outdoor patio showcases the stunning downtown skyline, artistic water features of California Plaza and features intimate fire pits. Open from 3pm – 2am Mon. – Sun.

Morsel's 
Our gourmet coffee bar and gift shop offers an assortment of delicious pastries and desserts, gourmet coffee and a variety of gifts and sundries. 
Open 6 am - 10 pm

Grand Café 
Offers a casually elegant atmosphere featuring innovative California cuisine. Indoor and outdoor dining is available, with views of the reflecting pool surrounded by magnolia trees and cascading waterfalls overlooking the Museum of Contemporary Art. Open daily for breakfast and lunch from 6:30 am – 3 pm (weekdays) and 7am-3pm (weekends).

Ordering Room Service Has Never Been Easier!

In order to provide the best possible service to our guests, the Omni Los Angeles Hotel at California Plaza now offers online room service.

Using our digital in-room dining menu full of pictures and descriptions of each meal, you can place your online room service order for immediate delivery orpre-order for delivery at a later time. While you're in your room working on your laptop, just place an order and we'll bring your meal right up! If you know what you want for breakfast tomorrow, go ahead and order it! We'll deliver it to your room at the requested time.

With our online system, you can:

  • Order room service for immediate delivery, or a pre-scheduled delivery later during your stay
  • Refresh your room’s amenities
  • Request valet to bring your car around
  • Have your luggage retrieved from your room
  • Check on the hotel’s daily activities
  • And much more!

Our goal is to allow you the flexibility for instant communication with our staff, providing you with a pleasurable and memorable stay.

Guest Services

Enjoy a refreshing swim in our sparkling outdoor pool, work out in our state-of-the-art fitness center or just relax in your well-appointed room. The spoils of unerring service and striking décor make this wonderful hotel in the heart and soul of L.A. difficult to leave.

Fitness and Leisure

  • Expansive Fitness Room with state-of- the-art equipment
  • Spa Services at the Omni Los Angeles Hotel at California Plaza, offering relaxing facials and massages.  
  • Get Fit Kit available at front desk
  • Outdoor heated lap pool adjacent to our intimate spa treatment rooms and fitness center– open year round
  • Jogging paths are located around the hotel. Maps are available upon request at the health club

Guest Services

  • The Power of One ® - Excellence in Service
  • ATM
  • Business center: 24-hour,  fully equipped self-service
  • Check cashing $100/day
  • Child care available upon request
  • Concierge is multilingual
  • Currency exchange
  • Same-day dry cleaning/laundry services
  • Express check-in/check-out
  • Full-service restaurant
  • Gift shop
  • 24 hour Guestroom dining
  • High-speed wireless Internet access
  • In-room fitness
  • Omni Sensational Kids Program
  • Dogs under 25 lbs. allowed ($50 non-refundable fee)
  • Post/parcel service  
  • Shoeshine services
  • Shopping plaza featuring newsstand, beauty salon, florist, post office and numerous dining options located within the hotel complex
  • Translation services

Transportation and Parking

  •  Valet Parking- Sunday through Thursday $40 per day per car including in/out privileges; Fridays and Saturdays $20 per day per car including in/out privileges. Transient Rate - $4.50/15 minutes maximum rate of $40 after the second hour  
  • Noe and Grand Cafe Rates - $5 with one validation
  • Discounted rates for meeting and hotel event attendees
  • Oversized vehicles are unable to be accommodated on site and will be referred to nearby surface parking lots.
  • Omni is pleased to offer complimentary sedan service to locations within a 3-mile radius of the hotel. Service is offered 7am -11pm daily. No service is provided to Dodger’s Stadium or the Los Angeles Convention Center. Limited drop off service is provided for the Staples Center and Nokia theater.
  • Super Shuttle and taxi service to LAX
  • Conveniently located on local bus route (DASH) and within walking distance to the Metro Station

High-Speed Internet

Ideal Living

Omni Kids Program

Spa Services

Welcome to the Spa at the Omni Los Angeles Hotel

 Our goal is that each guest feels fully prepared for their service and leaves with a new piece of information about their bodies and holistic healing. Please find important information to know prior to indulging in one of our decadent spa services.

Spa Preparation Info

Spa Services at the Omni Los Angeles Hotel at California Plaza

Experience luxury with a European sensibility at the incomparable spa treatment rooms at the Omni Los Angeles Hotel at California Plaza. Here, you can select from an impressive array of treatments designed to refresh and rejuvenate your mind, body and spirit. From complete packages to massages, facials, body treatments and spa parties, the Omni Los Angeles’ spa treatment rooms are the perfect place to enjoy the very highest level of personalized attention.

A Sampling of Our Services:

River Rock Massage
Balance and open the body’s energy centers with the penetrating heat of warm stones. Melt away tension and stress by combining this treatment with optional Deep Tissue deep tissue massage work. 
90 or 120 minutes- $190/$250

Enwrapture 
Warm linens envelop your body as you soak in aromatic oils and enjoy a deeply calming rest. Then after your muscles are warm, you are prepared to receive a sixty- or ninety-minute full-body Be Well Massage.
90 or 120 minutes- $165/$220

Be Well Facial
This classic facial includes deep cleansing, gentle exfoliation and a clarifying masque. Detoxify your face and repair blemished pores while encouraging your skin to remain healthy and vibrant. We customize this treatment for many skin types, including mature and sensitive skin
60 minutes- $100

Be Well Spa Parties
The hottest way to entertain in LA is with a Be Well Spa Party at the Omni Los Angeles Hotel at California Plaza. We create customized, elegant Spa Parties including treatments, catering, entertainment, private instruction, a charity focus and luxurious treats. A Be Well Spa Party lets your guests unwind and rejuvenate in a healing space, and provides a totally unique experience for birthdays, bridal showers, client appreciation, employee recognition and quality time. Your party can include yoga, meditation, massage, skin care, nail services and much more.

For a complete listing of services and packages, click here to view our online brochure.

Los Angeles Info

Maps and Directions

Weddings

An Unforgettable California Wedding Reception

Choose the Omni Los Angeles Hotel at California Plaza as your Los Angeles wedding location, and the celebration is guaranteed to be memorable. All event space has been recently ben updated to evoke a sophistication that any cosmopolitan bride is sure to appreciate. If glamour and refinement is what is desired, the premier Bunker Hill Ballroom, with 19-foot ceilings, windows providing natural light, and ability to host up to 800 guests for receptions and banquets is the perfect fit. 

The Omni Los Angeles Hotel at California Plaza is an ideal wedding location for all of your celebration needs- from engagement parties, bridal showers and rehearsal dinners to the perfect wedding reception and farewell brunch. From the new décor to the midnight blue accents, brides can check off “something new and something blue” and enjoy a wedding day that is truly extraordinary at the Omni Los Angeles Hotel at California Plaza. 

Book your wedding at Omni Hotels and receive a complimentary honeymoon stay at the Omni Cancun Hotel & Villas, Omni Puerto Aventuras Beach Resort, Omni Bedford Springs Resort, Omni Orlando Resort at ChampionsGate, Omni Amelia Island Plantation Resort or at the Omni Mount Washington Resort.  Contact your wedding planner for details.

Meetings

Downtown Los Angeles Meeting Facilities

Located in the heart of the city’s downtown cultural and financial districts, the four-diamond Omni Los Angeles Hotel at California Plaza is the perfect choice for business meetings and events. As a Los Angeles convention center hotel, the Omni Los Angeles is convenient to such famed venues as the Dorothy Chandler Pavilion, Mark Taper Forum, the Ahmanson Theater,Walt Disney Concert Hall, STAPLES Center, LA Live Complex and the Los Angeles Convention Center.

The 453-room Omni Los Angeles Hotel offers 22  meeting rooms with 20,000 square feet of recently updated chic function space, including an 8,520-square-foot Bunker Hill Ballroom, an in-house audio/visual company, catering department offering an array of custom menus and the award-winning Noé Restaurant for relaxation after a productive event.

Let Omni Los Angeles Hotel at California Plaza focus on the details so that you can effortlessly reflect on what matters most to your business. As they always say, it is the little things that matter most.

View our catering menus.

Floor Plans & Charts