Guest Service Agent

Embassy Suites Boston at Logan Airport | posted May 3, 2012

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Why you want to work for us:

    • Aimbridge Hospitality offers a variety of career opportunities within our portfolio which consists of well-known brands with more than 60 hotels in 17 States.
    • The company owns and manages franchised hotel brands including Embassy Suites, Hilton Garden Inn, Marriott, Doubletree, aloft, Cambria Suites, Sheraton, Hyatt and more.
    • Come and explore a world of opportunities and join our dynamic team!
    • Our Philosophy is to consistently deliver exceptional hotel service with the help of dedicated, caring employees thus outperforming the competition.
    • We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization.
    • Your role will be integral to the success of our company.
    • We strive to create a work place culture that values family, work life balance and community  

JOB SUMMARY

Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.

Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties.

Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy

QUALIFICATION STANDARDS

Education & Experience:

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
  • High School diploma or equivalent required. 

Physical requirements:

  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift. 

Mental requirements:

  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must maintain composure and objectivity while under pressure. 

DUTIES & FUNCTIONS

Essential:

  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information, mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service, facilities and hours of operation.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
  • Follow all Aimbridge Hospitality credit policies.
  • Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.

Embassy Suites Boston at Logan Airport

207 Porter Street

Boston, MA 02128

Telephone (617) 567-5000

Website www.embassysuites-bostonlogan.com

Managed by Aimbridge Hospitality

273 room all suite profile
Boston Logan Airport Hotel Two Miles from Downtown

The Embassy Suites Boston at Logan Airport hotel opens its doors to guests traveling to Massachusetts. Just two miles from downtown Boston, our hotel is within walking distance to the MBTA Blue Line Subway and offers complimentary shuttle to Boston Logan Airport. Our airport hotel provides guests convenient access to historic attractions in and around the Boston area.


•    Three Miles to Fanueil Hall and other great Boston shopping areas!
•    Close to the Boston Convention Centers 
•    Two Miles to Downtown Boston
•    Complimentary Airport Shuttle (24-Hours)
•    Parking -- We offer the best value for Logan Airport area hotels!

 

All-Suite Boston Hotel Offering Upscale Accommodations

All-suite accommodations at the Embassy Suites Boston at Logan Airport feature separate living and sleeping areas with premium bedding, Neutrogena® bath amenities and complimentary cooked-to-order breakfasts.  Offering warm hospitality at an ideal location, our all-suite Boston hotel is a superior choice for a memorable overnight hotel stay in Boston. We are a 100% non-smoking hotel.

•    High-Speed Internet Access 
•    8,000 Square Feet of Meeting/Event Space
•    Complimentary Cooked-to-Order Breakfast
•    Nightly Manager's Reception with Complimentary Appetizers

Accommodations

Spend the night in one of our 273 all-suite guest rooms at the Embassy Suites Boston at Logan Airport hotel. Offering two-room overnight accommodations, executive meeting space with boardroom tables and separate bedrooms, our suites are available in smoke-free and non-smoking atmospheres. High-speed Internet access, sleeper sofas, kitchen and wet bar areas are found throughout select suites.

Executive Suites

Executive Suite accommodations at the Embassy Suites Boston at Logan Airport hotel are unlike any other Massachusetts guest room. Each two-room suite offers extra space to conduct meetings or entertain, featuring spacious living rooms and mid-size boardroom tables in a smoke free environment. Luxury amenities include botanical shower gels, high-speed Internet access, microwave oven and wet bar area.

Suites

A new standard for stylish hotel accommodations are found in our guest Suites. Stretch out on our luxury bedding in our spacious two-room hotel rooms, perfect for business or leisure travel. Enjoy a private bedroom, executive work space, kitchen area and high-speed Internet access when you stay in our premium guest suites.

Accessible Rooms

We understand that accessibility and comfort is top-of-mind among travelers with special needs. That’s why guests staying in our Accessible Rooms enjoy the same luxury amenities and spacious accommodations as our Suites and Executive Suites. In-room fixtures have been constructed to provide convenient access. Other preferred amenities include roll-in showers, strobe-light alarm system and safety bars.

Guest Services & Hotel Amenities

We’ve created a genuine and authentic guest experience for all at the Embassy Suites Boston at Logan Airport hotel. Experience sophisticated style complemented by world-class service when you stay at our Boston airport hotel. Our personalized hotel services and amenities include:

•    Business Center
•    Full Service Restaurant
•    Complimentary Breakfast
•    Complimentary Manager’s Reception (Evenings)
•    Complimentary Airport/Subway Shuttle
•    Parking Available
•    Heated Indoor Pool and Jacuzzi®
•    Fitness Room
•    Meeting and Event Space 
•    ATM 
•    Express Mail
•    Audio/Visual Equipment Rental
•    Airline Desk
•    Luggage Storage
•    Multi Lingual Staff
•    Local Area Transportation 
•    Room Service
•    Lounge
•    Gift Shop
•    Concierge Desk
•    Coin Laundry

Dining

Casual hotel dining comes alive at the Porter Bar and Grill. Taking Boston to a new level of culinary indulgence, our restaurant’s atrium setting provides the perfect respite to enjoy American dishes with a twist. Begin successful mornings with a complimentary cooked-to-order breakfast. Great-tasting options include signature omelets, bacon, sausage and waffles, as well as healthy fruits, yogurt and oatmeal selections. Hearty meal items served afternoons and evenings include succulent steaks, surf and turf, salads and sandwiches. 

The Porter Bar and Grill’s menu also is available for lunch and dinner via “Suite Service,” the one place you can call to dine privately in your guest room. A nightly Manager’s Reception is held exclusively for hotel guests in our downtown Boston hotel’s atrium area. Providing complimentary bite-sized snacks and cold non-alcoholic beverages, this is the ideal place for guests to relax and socialize at the end of the day.

Fitness

Don't let that business trip get in the way of a healthy lifestyle. It's easy to stay in shape when you use the fitness facilities on-site at our Boston hotel. A heated indoor pool and hot tub are adjacent to our 24-hour Precor® Fitness Facility, which includes:
•    Free Weights
•    Elliptical Machines
•    Strength Equipment
•    Cycles
•    Treadmills
•    Key-Card Secured (24 Hours)

Pool/Spa

You don’t have to go far to get away and enjoy the benefits of a pool and hot tub when you stay at the Embassy Suites Boston at Logan Airport hotel. No matter what time of year you and your family stay with us, you can always enjoy our indoor facilities conveniently located next to the Precor® Fitness Center.

Meetings and Business Events Made Easy

At the Embassy Suites Boston hotel, we have just the spot for your next event. Whether planning a large corporate event or small business gathering our Boston area event venue has the space, service and irresistible fare to make your event a success. Whatever you need, the Embassy Suites Boston hotel has the right space to make any business meeting or event a success.

  • High-Speed Internet Access
  • Precor® Fitness Center
  • Restaurant
  • Room Service
  • Nightly Manager’s Reception with Complimentary Appetizers
  • Complimentary Shuttle To/From Airport
  • Valet Parking ($32/Day)
  • Indoor Heated Pool and Hot Tub
  • Audio/Visual Equipment Rentals
  • Meeting Rooms
  • Express Mail
  • ATM
  • Luggage Hold
  • Multi-Lingual Staff

Wedding & Reception Memories Made Here

Choose a memorable place to celebrate the most magical day of your life at the Embassy Suites Boston at Logan Airport hotel. The day you’ve dreamed about since childhood becomes a reality in one of our ballrooms or reception areas boasting more than 8,000 square feet of space. Elegant function rooms include the Mystic Ballroom that accommodates up to 150 guests. 

We offer delectable catering menu options, professional service staff and expert wedding consultants to ensure each grandiose event or intimate affair is executed exactly as planned. No other Boston airport hotel does more to seamlessly host your Boston wedding.