Guest Services Representative

Seelbach Hilton Louisville | posted April 23, 2012

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Guest Service Representative is a member of the Front Office team. S/he are responsible for: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor.


Interstate is an EEO/AA/M/F/D/V employer.



 

1. Handle guest registration and room assignments, accommodating special requests whenever possible.

2. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.

3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.

4. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

5. Cancel room reservations according to procedures.

6. Walk customers in a professional and courteous manner according to procedures.

NON-ESSENTIAL FUNCTIONS :

1. Inventory guest room keys according to policy and request re-keying as necessary.

2. Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.

3. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.



Welcome to The Seelbach Hilton, Louisville, Kentucky's premier, luxury hotel since its grand opening in 1905. As a landmark to a "golden era," the Seelbach Hilton Louisville hotel appears on the National Register of Historic Places, and has attracted many famous figures -- from nine U.S. presidents to Al Capone. Visit unique attractions from our location in the center of Louisville's arts and culture community. At The Seelbach Hilton Louisville, you'll experience refined Southern hospitality and relax amidst turn-of-the-century artwork and antiques. In fact, the grand ambiance inspired F. Scott Fitzgerald to use the Seelbach Hilton Louisville hotel as the backdrop for Tom and Daisy Buchanan's wedding in "The Great Gatsby." Today, this four-diamond hotel offers you the atmosphere of a bygone era coupled with modern amenities and state-of-the-art technology -- including high-speed Internet access in all guest rooms and meeting rooms.

Seelbach Hilton Louisville

500 Fourth Street

Louisville, KY 40202

Telephone (502) 585-3200

Website www.seelbachhilton.com

Managed by Interstate Hotels & Resorts (IHR)

321 room hotel profile

Property Description

A stay at The Seelbach Hilton Hotel will never be described as ordinary. Appearing on the National Register of Historical Places, this 4-diamond luxury hotel is considered the premiere hotel in the state of Kentucky. Built in 1905, it is considered a landmark to "the golden era" with its grand ambiance inspiring author F. Scott Fitzgerald to use The Seelbach as a backdrop for Tom and Daisy Buchanan's wedding in The Great Gatsby.

And now a recent $12 million renovation has taken this grand old hotel and combined it with all of the contemporary necessities. So now, you can not only experience genteel, Southern hospitality in historic grandeur. You can do so in updated guestrooms with new furniture, lighting and carpet while watching 37" hi-def televisions and taking advantage of high-speed Internet access.

Add to that a location in the heart of downtown Louisville's business and entertainment district, and only minutes from Churchill Downs — the home of The Kentucky Derby where over 100,000 thoroughbred enthusiasts and international celebrities gather on the first Saturday in May each year — and there's simply no reason to consider staying anywhere else.

Awards

The Oakroom, a AAA Five-Diamond Awarded Restaurant. Call for reservations.

Property Statistics

Number of rooms
321

Food & Beverage Outlets

Restaurants
Casual/3 meal
Fine Dining
Lounges
Lobby

Amenities

Hotel Amenities
  • 1 Fitness Facility
  • Business Center
  • Automated teller (ATM) - located on our Lower Level
  • Baby-sitting service - reservations are required, contact the Concierge for assistance
  • Baggage storage
  • Bell service/Porter
  • Business Center
  • Check cashing - up to $100 per day
  • Check-in: 3 p.m.
  • Check-out: 12 p.m.
  • Children - 18 and under may stay free in adult's room
  • Complimentary 24-hour fitness center
  • Concierge Desk - call for assistance from outside the hotel at (502) 585-9288, or at Ext. 1091 within the hotel
  • Direct billing - for accounts over $10,000
  • Doctor on-call
  • Dry cleaning - same-day service
  • Elevators
  • Gift shop - located in the Lobby
  • Ice machines - located on each floor
  • In-room check-out available
  • Massage - appointment required; contact the Concierge Desk for assistance from outside the hotel at (502) 585-9288, or Ext. 1091 within the hotel
  • Multilingual staff - Spanish, Russian, Vietnamese
  • Newsstand - located in the Lobby
  • All rooms are non-smoking
  • Pets - accepted with a $50 fee
  • Safety deposit box
  • Shoe shine - same-day service
Spa Amenities
  • Fitness Center
  • Salon Services