Interstate is an EEO/AA/M/F/D/V employer.

Qualification Summary:

Education & Experience:

• High School diploma or GED certification and/ or experience in a hotel or a related field preferred.
• Some computer skills preferred.
• Must have a valid driver's license.
• Background checks are required.

Physical Requirements:

• Long hours sometimes required.
• Must be able to work all shifts- mornings, afternoons, nights, weekends, & holidays.
• Light work- Exerting up to 30 pounds force occasionally, and/ or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time.

Mental Requirements:

• Must be able to convey information and ideas clearly, both oral and written.
• Must work well in stressful, high pressure situations.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Must have the ability to assimilate complex information, data, etc, from disparate sources and consider adjust or modify to meet the constraints of a particular need.
• Must be able to prioritize departmental functions to meet due dates and deadlines.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Duties & Functions:

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Noble-Interstate standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes a clean & pressed uniform when working.
• Comply at all times with Noble-Interstate standards and regulations to encourage safe and efficient hotel operations.
• Complete all side work and cleaning duties per standards.
• Must be able to prepare food items for guests.
• Must be able to cater events.
• Must be certified in food and beverage services.
• Must be able to drive hotel shuttle to transport guests to desired locations.
• Check all guests into and out of hotel in a friendly and efficient manner.
• Confirm credit and payment method at check in.
• Confirm full payment at check out.
• Log all requests and confirm completion.
• Review rooms inventory and House Count for availability and rates.
• Books reservations for day of arrival or future stays.
• Balance and prepare individual paper work for closing of shift.
• Balance bank daily.
• Conduct daily bank drop with a witness and according to standards.
• Maintain and understand special guest programs and franchise related programs.
• Run faxes, copies, etc. and charge guests as needed.
• Distribute faxes, packages, and mail to guests for delivery or inform guest of receipt as necessary.
• Check daily arrivals and mark reservations for any special requests.
• Maintain a clean and organized work area at all times.
• Have thorough knowledge of outside venues and directions to each.
• Full understanding of the Front Desk system for all guest services.
• Perform other duties as requested by management.
• Attend all training/ meetings as required by management.

Organizational Structure:

Reports to: Guest Service Manager, Guest Service Supervisor, Director of Rooms

Job Title also known as: Front Desk Agent and/ or Gallery Host