Photo of Renaissance Toledo Downtown Hotel, Toledo, OH

Guest Service Representative

Renaissance Toledo Downtown Hotel

444 North Summit Street
Toledo, OH 43604

Hotel with 241 Rooms
Managed By First Hospitality
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the smiling face of hospitality...front and center
Compensation: Starting at $15.00 per hour, Full-Time

What's in It for You?

  • Day-one insurance, paid time off, and holiday pay—all from your very first day!
  • Join our 401(k) plan after just 30 days on the team.
  • Enjoy exclusive hotel and travel discounts across the globe.
  • Opportunities for professional development and career advancement.

About Your New Role

Step into the heart of Toledo at the Renaissance Toledo Downtown Hotel, where you’ll be not just the face of our hotel, but a cornerstone of guest experiences. As a key ambassador of our brand, your role extends beyond the front desk to embody attentive service, keen problem-solving, and a knack for creating unforgettable stays.

Experience the Thrill of Toledo

Work in a city rich with history and brimming with activities—from the vibrant arts scene and historical museums to the bustling Toledo Zoo and nearby Lake Erie shores. Living and working in Toledo means every day is a new opportunity to explore and engage with a diverse community.

What You’ll Be Doing

  • Offer a warm welcome to guests, handling check-ins with efficiency and care.
  • Communicate purposefully to discover guest needs and exceed expectations.
  • Champion our loyalty programs, promoting special rates and upgrades when fitting.
  • Ensure seamless cooperation across hotel departments for flawless service delivery.
  • Act as a professional confidant for guests, addressing concerns with empathy and promptness.
  • Stay prepared and inform guests during emergencies, always ensuring their safety and comfort.
  • Maintain meticulous records of transactions and guest interactions to uphold service excellence.

Requirements

Experience & Education
  • 2+ years in customer service, hospitality preferred.
  • High school diploma or equivalent.
Communication
  • Exceptional skills in both verbal and written communication.
  • Ability to speak, read, and write effectively in the workplace’s primary language.
Physical
  • Ability to stand and move comfortably throughout the day.
  • Capable of occasionally lifting up to 30 pounds.

About First Hospitality

Since 1985, Chicago-based First Hospitality has been a leader in hotel development, investment, and management. We pride ourselves on creating value through outstanding hotel experiences and we’re committed to diversity, equity, and inclusion in all aspects of our work. Join us and help write the next chapter of your career and our growing success story.

At First Hospitality, we’re more than just a team; we’re a family that thrives on creativity and innovation. Bring your passion for service to a place where you can make a real impact. We encourage a collaborative and flexible work environment that respects your unique contributions. Be a part of a company where you are always appreciated, and your work truly matters. Equal Opportunity Employer.

Posted June 3, 2026

About Renaissance Toledo Downtown Hotel

Make yourself at home at our hotel on the Toledo waterfront

Experience the perfect blend of style and comfort at Renaissance Toledo Downtown Hotel. Ideally situated on the waterfront in the heart of downtown Toledo, Ohio, our AAA Four Diamond-rated hotel is moments from Huntington Center, SeaGate Convention Centre and the Toledo Museum of Art. 

When you're not exploring the area, settle into our upscale, pet-friendly rooms and suites, which boast plush bedding, 55-inch flat-screen TVs and 24-hour room service. Many of our hotel accommodations also feature waterfront or city views. After a busy day downtown, check out our rooftop bar, The Heights, for unbeatable vistas and custom cocktails, or visit our restaurant, Brim House, for hearty fare. If you're in downtown Toledo for business, our 13 event spaces provide the perfect setting for your gathering. 

Take advantage of our amenities during your stay in Ohio, including a fitness center, executive lounge, valet parking and business center. 

A truly special visit awaits you at Renaissance Toledo Downtown Hotel.

About First Hospitality

ABOUT FIRST HOSPITALITY 

At First Hospitality, our mission is to care for you on our journey together.

Founded in 1985, First Hospitality has curated a forward-thinking reputation. Successfully investing and managing hotels throughout the country, our passion for harnessing data to plan ahead means we don’t just follow industry trends, we create them.  This means creating value for our investors, opportunity for our employees, comfort for our guests, and trust for our partners.

First Hospitality is focused on achieving together through integrity, caring service, leadership, ownership, teamwork, full living, and inclusivity and social good.  We're thrilled for all we've achieved and believe we're still building our legacy of success.

JOIN THE TEAM!

First Hospitality believes we do better when you do better.  That's why we're committed to helping you build a future through comprehensive training and extensive career development opportunities.  We provide all employees with competitive wages, benefit enrollment options from the first day of employment, paid time off from the first hour worked, holiday pay, 401(k) retirement savings, and more!

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