Director of Rooms

Director of Rooms
Lively on OAK | Tapestry Collection by Hilton
Oklahoma City, Oklahoma

What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and advancement opportunities!

About Lively on OAK...

Located within the dynamic OAK development in Oklahoma City, Lively on OAK is a lifestyle-driven, luxury-focused hotel where hospitality, community, and culture come together. As part of Hilton's Tapestry Collection, Lively on OAK delivers an elevated guest experience through thoughtfully designed accommodations, exceptional service, vibrant food and beverage offerings, and a commitment to creating memorable moments for every guest.

About this role...

The Director of Rooms serves as a key member of the Lively Leadership Team and is responsible for the overall operation and performance of the Front Office, Housekeeping, Guest Services, and Rooms Division functions. This position also serves as the primary operational liaison with OAK valet services to ensure a seamless guest arrival and departure experience.

Reporting directly to the General Manager, the Director of Rooms plays a critical role in driving guest satisfaction, operational excellence, associate engagement, and hotel financial performance. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, develops high-performing teams, embraces accountability, and leads with an "Associates First" mindset.

What you'll be doing...

• Lead all day-to-day Rooms Division operations, including Front Office, Housekeeping, Guest Services, and valet coordination.
• Champion the First Hospitality "Associates First" culture while fostering an engaging and inclusive workplace environment.
• Recruit, develop, coach, and retain top talent through active leadership, mentorship, and succession planning.
• Drive guest satisfaction results through proactive service recovery, attention to detail, and operational excellence.
• Monitor and improve guest experience metrics, Hilton brand scores, online reputation, and service recovery initiatives.
• Partner closely with Sales, Revenue Management, Food & Beverage, and Engineering to achieve overall hotel objectives.
• Ensure proper staffing levels, scheduling efficiency, labor productivity, and expense control.
• Maintain strong visibility throughout the hotel and serve as a leader who is accessible to guests and Associates alike.
• Analyze operational reports, identify trends, and implement action plans that improve performance.
• Lead daily operational meetings, guest issue resolution efforts, and cross-departmental communication.
• Ensure compliance with Hilton brand standards, company policies, safety regulations, and hotel operating procedures.
• Support the General Manager in strategic planning, budgeting, forecasting, and execution of hotel initiatives.
• Serve as the operational leader in the absence of the General Manager, ensuring seamless hotel operations and consistent execution of guest service standards.
• Act as Manager on Duty as needed and provide leadership during evenings, weekends, holidays, and emergency situations.

What we're looking for...

• Passion for hospitality and creating memorable guest experiences
• Proven ability to lead multiple departments while maintaining high service standards
• Strong emotional intelligence and ability to build relationships with guests, Associates, ownership, and community partners
• Ability to thrive in a highly visible, mixed-use lifestyle environment while building strong partnerships with other Associates, valet operations, and community stakeholders
• Ability to effectively balance guest service, associate engagement, and financial performance
• Hands-on leadership style with a willingness to roll up your sleeves and support the operation when needed
• Strong organizational skills with the ability to prioritize multiple responsibilities in a dynamic environment
• Excellent problem-solving skills and ability to make sound operational decisions under pressure

Success Factors...

Experience & Education

• Minimum 5 years of progressive hotel leadership experience
• Previous experience as Director of Rooms, Assistant General Manager, Operations Manager, Front Office Manager, or similar leadership role preferred
• Hilton brand experience strongly preferred
• Lifestyle or luxury hotel experience preferred
• Experience leading both Front Office and Housekeeping operations highly preferred
• Experience managing guest satisfaction programs, labor management, and operational budgets preferred
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred; equivalent experience considered
• Valid driver's license required

Communication & Leadership

• Exceptional verbal and written communication skills
• Proven leadership ability with strong coaching, mentoring, and team development skills
• Strong conflict resolution, service recovery, and relationship-building capabilities
• Intermediate to advanced proficiency with Microsoft Office Suite and hotel management systems.
• Ability to effectively communicate with guests, associates and external partners

Physical Requirements

• Ability to stand, walk, and actively engage throughout the hotel for extended periods
• Ability to lift, carry, push, pull, and maneuver up to 30 pounds occasionally
• Ability to respond to operational needs during evenings, weekends, and holidays as business levels require

Why join First Hospitality?

Founded in 1985 and headquartered in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company dedicated to creating value through excellence and innovation.

At First Hospitality, our mission is simple: Great Hotels. Great Teams. Great Experiences.

We believe our people are our greatest asset. Through our "Associates First" culture, we empower leaders to make an impact, develop their careers, and create memorable experiences for guests and colleagues alike.

First Hospitality is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and welcoming workplace where every associate can thrive