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Massage Therapist Part-Time

posted October 13, 2017

Éilan Hotel & Spa
San Antonio, TX
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Éilan Hotel & Spa offers exceptional personalized service to guests who appreciate fine accommodations and memorable cuisine in a fun, friendly atmosphere delivered by attentive and caring associates.
456268 l

About This Job

5.00 + Commisions & gratuities at guest discression

Position Focus

The Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings.  They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests.  They must hold and maintain a current state license and required insurance.

Customer Service Focus

You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

What you will be doing

  • Greets and completes established procedures for arriving guests by beginning on time for the appointment and completing within the allotted time.
  • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices. Effectively inform and educate our guests about specific wellness concerns. Handle guests’ questions and concerns professionally and courteously.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products offered.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Actively promote home care programs, meeting minimum retail sales goals of 3%.  If 3% is not maintained on a consistent basis, will participate in 1-1 coaching from supervisor to increase performance.  Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available
  • Perform prep work, properly clean and restock room as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Handle guests’ questions and concerns professionally and courteously.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Ensure treatment rooms and related areas are clean and well stocked.  Inform the management team when additional supplies are needed.
  • Provides assistance to other employees and departments to contribute to the best overall performance of the department and the spa.
  • Any other duties as assigned.

Requirements

Knowledge/Skills

  • Must have vision ability to read written communication, including computer screens.
  • Must have physical dexterity to complete appropriate massage techniques to standard.
  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
  • Must be able to use tact and understanding when dealing with a variety of customer service issues, including stressful and highly emotional situations.
  • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Abilities

  • Full mobility, dexterity, and strength of fingers, hands, arms, shoulders, upper and lower body strength. Ability to perform full functions of a massage therapist per industry standards for full shift.
  • Lifting, pushing, pulling and carrying
  • Bending/kneeling - must be able to accomplish any task required of associates within assigned departments.
  • Mobility - must be able to accomplish any task required of associates within assigned departments.
  • Continuous standing - must be able to accomplish any task required of associates within assigned departments.
  • Climbing up to approximately 40 steps 1% of 40 hour week.

Education/Formal Training

  • Must hold and maintain a current state license with a minimum of 500 hours of training. High School diploma or equivalent and required technical certificates

Experience

  • One (1) year preferred

Material/Equipment Used

  • Massage tables and chairs. Use of oils, lotions, stones, and other massage implements

Environment

  • Prolonged standing at indoor, thermostatically climate-controlled workstation.

Compensation: 5.00 + Commisions & gratuities at guest discression

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About This Employer

Éilan Hotel & Spa

18603 La Cantera Terrace

San Antonio, TX 78256

Telephone (210) 598-2900

165 Room Hotel

www.marriott.com

About Aimbridge Hospitality

Aimbridge Hospitality is one of the largest and most dynamic independent management companies in North America and the Caribbean. With an award winning portfolio of over 700 hotels and resorts with more than 85,000 guestrooms, our company operates across a full spectrum of property types in addition to independent luxury, boutique, and lifestyle hotels. Our highly resourced company offers an unrivaled track record of creating and maximizing asset value and holds an enviable position as an exclusive management company approved to operate all brands within the Marriott, Hilton, Hyatt, Starwood, Wyndham, and InterContinental systems as well as their respective newly launched soft brands.

Aimbridge Hospitality Culture

Aimbridge Hospitality is and will forever be a “high touch” organization. From the principals to the front line associates, the Aimbridge team is engaged in guest, partner (both investment and brand), and associate satisfaction. At Aimbridge Hospitality, we value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization.

Having fun helps us keep perspective! If we’re happy, our guests will be happy. Our work place culture values family, work life balance and community.

Career Advancement at Aimbridge Hospitality

Aimbridge Hospitality values innovation ideas that ensure high productivity and rewards those willing to step forward and help us develop passionate team members that deliver outstanding guest service and top financial results. We want you to success and explore new positions in which allow you to progress your career. Our culture and programs prepare you to meet and exceed your personal goals. Every leader knows the key to success is continuous training to all team members, and to proactively encourage and provide them with opportunities for advancement.