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Surveillance Agent

posted January 9, 2017

French Lick Resort
French Lick, IN
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Do you have a knack for finding a needle in a haystack? Do you have a keen eye for details? Join our team as a Surveillance Agent.
7737 l

About This Job

Why you will enjoy this job

The Midwest's Premier Resort Destination

French Lick Resort, named America’s Best Historic Resort by Historic Hotels of America, features two historic grand hotels nestled in the Hoosier National Forest of southern Indiana. The French Lick Springs Hotel and West Baden Springs Hotel provide luxurious AAA Four-Diamond accommodations for guests seeking relaxation, romance, family time or excitement. An easy drive from Indianapolis and Louisville, this upscale destination features championship golf courses, world-class spas, Vegas-style gaming, horseback riding and activities for kids.

The Surveillance Agent embodies the French Lick Resort mission statement: Exceed Customer Expectations by providing surveillance coverage for the entire Casino facility. The Surveillance Agent protects the assets and possesses knowledge of clandestine surveillance operations.

Responsibilities for this Position

  • Maintains surveillance on designated areas and activities.
  • Records any irregular gaming activity.
  • Provides closed circuit television and personal observations of all departments and applicable job functions to assure that all company policies and procedures are met with compliance.
  • Makes suggestions to appropriate supervisor/manager regarding any suggestions for improving guest service, department or job efficiency.
  • Reports to appropriate management any items requiring maintenance or repair. Pays particular attention to safety related matter and reports such items immediately. If dangerous, takes precautions to prevent injury until help arrives to respond to the situation.
  • Completes preventative maintenance and cleaning schedules.
  • Completes assigned goals and training assignments.
  • Maintains a good working relationship with personnel having use of the facility, such as management, security department, Indiana Gaming Commission and Indiana State Police.
  • Avoids becoming too familiar with casino personnel to the detriment of surveillance duties.
  • Maintains a low profile in all areas of the property.
  • Possesses knowledge of policies and procedures from all Casino departments.
  • Always conducts self in a manner that reflects credit on the company and encourages other to do the same.
  • Must be able to work well with Co-Workers/Supervisor/Managers.
  • Maintains proper paperwork and log sheets as directed by policies and procedures to ensure compliance with regulations.
  • Acts in accordance with established departmental procedures to assure the safeguard of all assets, equipment and property.
  • Operates all surveillance equipment.
  • Notes the attendance guidelines of the job and adheres to regulatory, departmental and company policies, including those regarding confidentially.
  • Performs other related reasonable duties capable of being performed as requested by Management.

Requirements

  • Must be a citizen of this country or possess a valid work permit.
  • High School Diploma or GED equivalent.
  • Must have good observation skills.
  • Must have good writing and spelling skills.
  • Must be a minimum of 21 years of age upon employment.
  • Must be able to be approved for and maintain a valid gaming license.
  • Must be able to read, write, speak and understand English.
  • Must be able to respond to visual and aural cues.
  • Must work nights, weekends and holidays as required.
  • Employment is contingent upon a favorable outcome of a background investigation, drug screening, and license application.
  • Must possess excellent communication skills.
  • Must have ability to write routine correspondence and speak effectively to the public, employees and customers.
  • Must have the ability to deal effectively and interact well with the customers and employees.
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Technical Requirements:
  • Must be able to read, write and speak English.
  • Requires strong organizational skills.
  • Must be able to work independently.
  • Must meet grooming standards.
  • We provide a substance free environment. Substance testing is mandatory.
  • At least 21 years of age.
  • Computer experience required.
  • Must meet or exceed the team expectations.
Educational Requirements:
  • High School degree or equivalent.

Compensation

Hours

Full Time

Benefits

Paid Time Off

14 days per year

  • Medical Insurance
  • Dental Insurance
  • Disability Insurance
  • Life Insurance
  • Vision Insurance
  • Dry Cleaning/Laundry
  • Free Parking
  • Meals
  • Matching 401-k
  • Educational Assistance
  • Profit Sharing
  • We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class.
  • EOE/AA

Compensation: Hourly

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About This Employer

French Lick Resort

8670 W State Rd 56

French Lick, IN 47432-9389

Telephone (812) 936-9300

689 Room Resort

Frenchlick.com

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About Us

By the mid-1990s, French Lick Spring Hotel, although still in operation, was a mere shell of its former glory and the abandoned West Baden Springs Hotel was literally crumbling to the ground.  As with any great comeback story it all started with people who refused to give up – local volunteers and the folks at Indiana Landmarks. Seeing West Baden Springs Hotel in complete ruin devastated the group whose mission it is to save such cherished properties. Soon the Cook family, devoted preservationists who themselves led the restoration of many Indiana buildings, joined the cause and committed more than $500 million dollars to not only save the West Baden Springs Hotel but also the French Lick Springs Hotel. The Cook family wanted their preservation work to result in living, breathing historic places that would be around for centuries to come. Visit French Lick Resort to fully experience this “save of the century.”

Why a career with French Lick Resort

Whether you’re just beginning your career journey or looking for a new professional challenge, French Lick Resort has a career path for you! Our resort includes two AAA Four-Diamond historic hotels, two nationally-acclaimed golf courses, a casino, two world-class spas, over a dozen food and beverage venues and retail shops. With so many amenities we have a variety of Full-time, Variable (Part-time) and Seasonal opportunities for you to join our team.

Guests know us for our Friendly Staff who create Memorable Experiences.  If you are interested in exploring career opportunities with us and want to join our team to accomplish our mission to “Exceed Guest Expectations,” then click here for current career opportunities.

French Lick Springs Hotel

The tradition lives on

Established in 1845, with the original east wing built in 1901, French Lick Springs Hotel seamlessly blends its fascinating history and modern amenities and services. With family-friendly activities and facilities, it is an ideal destination for special occasion celebrations. Whether it’s golf, spa, horseback riding, swimming, tennis or shopping, this classic American hotel has something everyone can enjoy.

West Baden Springs Hotel

Create a remarkable luxury experience

For a one-of-a-kind experience, look no further than West Baden Springs Hotel. Once called the “Eighth Wonder of the World”, the focal point of this historic hotel is the Atrium that spans 200 feet. The European-influenced architecture sets an elegant ambiance for romantic getaways or weddings. With incomparable meeting spaces for corporate retreats, atmosphere entertainment, special events and more, there are endless possibilities for a truly extraordinary stay.