posted October 5, 2017Kalahari Resort & Conventions - Wisconsin
Only Apply here if you live in Puerto Rico.
Responsible for the safety of guests/associates in all pools, hot tubs, slides, attractions, and interactive features in the indoor and outdoor waterpark areas; applying life saving skills and first aid to any guest who is in need.
EDUCATION REQUIREMENTS: High School Graduate or GED required.
LICENSE/PERMITS REQUIRED: American Red Cross Lifeguard Instructor certification in waterpark/special facilities required. Note: Lifeguard experience is preferred but if otherwise qualified; will be trained in NASCO requirements. Upon passing certification you would then become a lifeguard.
As a lifeguard, Deep or Shallow Certification through American Red Cross is required which includes performing the following functions: CPR, tread water for 2 minutes, ability to administer first aid, pass a written exam with an 80% or higher. For Shallow Guard requirements; in addition, you must be able to do a 50-meter swim. For Deep Guard requirements; in addition, you must be able to do a 200-meter swim and be able to retrieve a brick from no less than 8 ft. deep pool.
REQUIRED SKILLS: Good verbal communication and interpersonal skills are a must. Ability to present information in one-on-one, small group situations to customers, clients, and other associates and corporate executives of the Resort is a must. Must be able to communicate, read, write, and speak English effectively. Bi-lingual skills are preferred but not required. Excellent communication and organizational required.
KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE: Not applicable.
PREVIOUS EXPERIENCE REQUIRED: Minimum 1 year lifeguard experience is preferred but not required. Experience working in a large resort or recreational/waterpark venue is helpful.
PHYSICAL REQUIREMENTS: Must meet the minimum age of sixteen (16) to be considered for employment. Must be able to act professional under pressure, be physically fit, assertive, and a team player. Must be able to frequently communicate and develop rapport with guests and associates. Must be able to work in a stationary position for long periods of times (up to 8 hours) Must be able to frequently work in outdoor hot/humid weather conditions as well as indoor warm/humid environments. Must be able to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Must be able to frequently swim, climb, balance, stoop, kneel, crouch, or crawl. Must be able to occasionally lift, push, pull up to 50 pounds of force, and/or frequently move up to 10 pounds of force, or constantly to lift, carry, push, pull or otherwise move objects. The noise level in the work environment is usually moderate. Special vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. Must be able to work and be flexible with all shifts, weekends, and holidays.
MENTAL REQUIREMENTS: Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be effective in handling problems in stressful, high-pressure situations, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests. Ability to be a clear thinker, analyze and resolve problems exercising good judgment. Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger. Collect accurate information and resolve conflicts. Must be able to thrive in a fast-paced, energetic environment that is constantly changing based on room occupancy, group and local business.
ESSENTIAL DUTIES & FUNCTIONS:
Understand completely all policies, procedures, standards, specifications, safety guidelines and training programs for all waterpark venues. Apply life saving skills and first aid to any guest/associate who is in need. Maintain the high standards set forth by the National Aquatics Safety Company and the Kalahari safety procedures through leading by example and supporting all staff members. Ensure that all guests feel welcome and safe and are given responsive, friendly, and courteous service at all times. Fill in where needed to ensure guest service standards and safe, efficient operations are met daily. Work with the waterpark maintenance team to ensure that all equipment is kept safe, clean and kept in excellent working condition through monitoring of daily, weekly, monthly, and annual inspections and by following the equipments' preventative maintenance programs. Fully understand and comply with all Federal, State, County and Municipal regulations that pertain to health, safety and labor requirements of waterpark outlets/venues, associates and guests. Participate in Daily Promise shift and in-service meetings as regulated by American Red Cross. Make sure all incidents of guests are escorted to first aid and rescue reports are filled out properly and that all guest injuries are checked on with the proper Kalahari protocol. Assist with daily startup and closure procedures of water park attractions, indoor and outdoor, including trash removal, towel collection, equipment, tubes, and lost and found, and park cleanliness Assist with guest complaints and problems. Report all incidents and accidents to a Waterpark Manager-on-Duty. Ensure friendly and courteous customer relations at all times, identifying and welcoming current patrons and work to identify and grow future business through guest relations. Keep an open line of communication with all departments and keep them posted on what is happening in the department.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Who We Are
As a growing all-under-one-roof premium destination resort brand that focuses on being the industry leader in play, stay, eat and meet; everything we say and do at Kalahari Resorts & Conventions stems from our love of family and our goal of creating an oasis for spending time with those you care about most. Being family-owned, there is a conscious thought in developing multigenerational adventures that are unique. Being authentically-African themed, with the influence of Ubuntu (Swahili for togetherness) always top of mind, each year the ownership returns to the continent to source art and inspiration for each property.
We promise to deliver products and services beyond expectations.
We understand recruiting as a mission, with the individual as the most important element in the process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.
Kalahari Resorts & Conventions is a team of enthusiastically-empowered and loyal hospitality experts with the combined passion of flawlessly executing the creation of family time and world class conventions.
Many of our associates have been given the tools to be a success and have built careers. Sixty-one percent of our leadership team has been promoted into their roles. As an employer-of-choice, we’ve held on to A-players that seek responsibility and want to learn.
Each day, from intern to executive, we’re empowered to push the boundaries of hospitality through positively affecting the guest experience in a for-profit environment. Questioning prior policy and strategy is routine, and each associate is required to not only be attentive to detail, but to dream and be curious about what could be.
Synergy, collaboration and the willingness to take risk is at the heart of our culture. We must continually embrace change, while remembering that welcoming each guest is what brought our brand to the forefront.