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Front Desk Team Member

posted October 16, 2017

SpringHill Suites West Palm Beach I-95
West Palm Beach, FL
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529397 l

About This Job

Description

We know applying for a new job takes some confidence and at OTO Development, we want you to feel that we have that confidence in you. To help with that, we want to share more about our company culture, our philosophy about business and how we feel hospitality should be. Take a look at our job description and our company info and go ahead…apply! We want you to be a part of the OTO team!

WHO WE ARE AND WHAT WE DO

OTO Development was established in 2004 by a group of experienced hotel entrepreneurs with long histories of success in rapid growth organizations. We are the same group of people that believe that hospitality should exist in all facets of the business world but especially in our hotels. Our mission is to develop a portfolio of great hotels managed by exceptional people who absolutely love what they do. We believe in green design and superior sustainability as well community service and a commitment to our employees. And in case you were wondering, OTO represents the initials of our founders so we not only believe in what we do, we are proud to put our name behind it.

On most days, you will:

• Assist guests with their check-in and check-out procedures and throughout their entire stay

• Work proficiently on the hotel’s electronic reservation system as well as other computer programs to ensure a seamless workflow

• Handle all financial matters – including credit card and cash transactions – securely, accurately and with the utmost honesty

• Anticipate guests’ needs and go out of your way to maximize the guest experience

• Work collectively with other team members to foster a hospitable, approachable and customer-focused and can-do attitude for our guests

Requirements

ABOUT YOU

Yes, this position is called Front Desk Team Member but it could also be called: Director of First Impressions, Ambassador of Smiles or Front Desk Hero. At OTO Development, our Front Desk staff is the face of our hotels, the core of our character and the shiny book jacket to a great novel. Want to help us write our next bestseller?

You love working with people and get a kick out of playing the role of concierge in order to ensure guest satisfaction and loyalty (and fun!).

Your friends say you are a great listener…and our guests will, too!

You are not just a problem solver but also a solution finder and you can handle the hectic moments and the quiet ones with the same grace and composure.

Apply

About This Employer

SpringHill Suites West Palm Beach I-95

2437 Metrocentre Boulevard

West Palm Beach, FL 33407

Telephone 1-561-689-6814

130 Room Hotel

www.marriott.com

West Palm Beach Hotel near Palm Beach Gardens

The SpringHill Suites West Palm Beach hotel is centrally located between Palm Beach Gardens and the Palm Beach Outlets, four miles from the Port of Palm Beach. Travelers will appreciate our West Palm Beach hotel’s 2016 TripAdvisor Certificate of Excellence and complimentary hotel-wide WiFi, a daily breakfast buffet, and parking. After a busy day of traveling, work, or exploring West Palm Beach, guests will enjoy unwinding on the plush Marriott bedding, separated by a partition wall, in the sleeping area or relaxing on the sofa in the living space that features a wet-bar, work desk, and a flat screen tv with 11 HD channels. Spend some free time enjoying the outdoor pool or fit in a work out at the 24-hour fitness center. Our ideal location offers convenient access to some of West Palm Beach’s most interesting attractions and landmarks such as Downtown West Palm Beach, the Kravis Center, Clematis Street, and City Place.