Search 25,971 current hospitality jobs

Night Manager

posted February 6, 2017

1 Hotel Brooklyn Bridge
Brooklyn, NY
Apply
1 Hotel Brooklyn Bridge is seeking an experienced Night Manager to join our opening team. Be a part of our dynamic, mission driven lifestyle brand with exciting growth potential as we open our newest hotel on the Brooklyn waterfront.

About This Job

POSITION OVERVIEW

Provides leadership, direction and motivation to the team members on the overnight, ensuring the successful execution of departmental operations and the ultimate guest experience.  Responsible for all overnight functions and staff.  Strives to continually improve guest and team member engagement and maximize financial performance.

 PRINCIPLE DUTIES AND RESPONSIBILITIES

  • Supervise nightly hotel operations and ensure compliance with all hotel policies, standards and procedures.  Understand team member positions well enough to perform duties in team members’ absence.
  • Review shift logs/daily pass on emails and document pertinent information.  Complete designated cashier and closing reports.
  • Contact appropriate individual or department (e.g. F&B outlets, Housekeeping, Engineering) as necessary to resolve service calls, requests, or glitches.
  • Verify all guest information by confirming reservations in computer system, authenticating guest identity, requesting form of payment, assigning room, and activating and issuing room key.  Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented.
  • Ensure service recovery offers that impact outlets and front office are adjusted prior to departure time to ensure there is no repetition.
  • Report accidents, injuries, and unsafe work conditions; complete safety training and certifications.  Work closely with Loss Prevention to ensure safety of our guests and team members.
  • Understand and comply with loss prevention policies and procedures.
  • Schedule team members to business demands and track team member time and attendance.
  • Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
  • Ensure team member recognition is taking place on all shifts and participate in all team member recognition programs.  Celebrate successes and publicly recognize the contributions of team members.
  • Solicit team member feedback, utilize an “open door” policy and review team member engagement results to identify and address team member problems or concerns.
  • Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market. 
  • Ensure proper controls are in place and polices are established and followed by all team members and are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard.
  • Participate in the development and implementation of corrective action plans to improve guest satisfaction and strive to improve service performance.
  • Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
  • Communicate the impact of the department’s operations on the property’s operational and financial goals and objectives and achieve or exceed budgeted goals.  Achieve and exceed goals including performance goals, budget goals, team goals, etc. Determine areas needing cost reduction and program improvement.
  • Review guest comments, guest satisfaction results and other data to identify areas for improvement.  Respond to and handle guest opportunities and challenges.
  • Establish and maintain open, collaborative internal and external relationships and ensure direct reports do the same.  Assist team in developing lasting relationships with guests to secure repeat business.  Serve as a role model to demonstrate appropriate behaviors.
    Provide inspirational leadership to enliven the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
  • Recruit and select talented team members who will enhance the 1 Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands. 
  • Train department team members; plan, assign and direct work; reward and discipline team members; address complaints and resolve problems.  Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance.  Empower team members to deliver the ultimate guest experience.  Observe team member service behaviors and provide ongoing feedback to individuals.
  • Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
  • Build and maintain an organizational culture that maximizes guest and team member engagement and attracts top talent.
  • Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate wellbeing is preserved.
  • Empowers associates to provide excellent customer service.
  • Provides immediate assistance to guests as requested.
  • Serves as a leader in displaying outstanding hospitality skills.
  • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
  • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
  • Documents and works to resolve any guest concerns or property incidents. Manages the flow of questions and directs guests within the lobby. Handles the tracking of service issues.


REPORTING RELATIONSHIPS

Reports to the Director of Front Office of 1 Hotel Brooklyn Bridge.  Has oversight for all leaders and team members on the overnight shift.

QUALIFICATIONS & SKILLS

REQUIRED:

  • A post-secondary diploma or degree in a field of study related to this profession; 2 years of experience in a comparable position and/or an equivalent combination of education and experience.
  • Detailed hotel Front Office operating knowledge; demonstrated strong leadership and strategic planning skills; and proven achievements in optimizing guest and team member engagement and financial performance.
  • Experience successfully leading in a fast-paced environment and prioritizing demands.
  • Strong interpersonal, team member relations and leadership abilities.
  • Well versed in hotel Front Office financial aspects
  • Technically savvy and familiar with Front Office operating/budgeting systems and spreadsheets.
  • Ability to identify and solve/respond problems and complaints. 
  • Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
  • Excellent verbal and written communication skills.
  • Flexibility to meet the demands of a 24-hour operation

PREFERRED:

  • Prior experience in a quality luxury hotel brand; specifically, in Front Office operations.
  • Fluency in a second language other than English.
Apply

About This Employer

1 Hotel Brooklyn Bridge

60 Furman Street

Brooklyn, NY 11201

Telephone (877) 803-1111

194 Room Hotel

1hotels.com

Managed by

From the moment you approach 1 Hotel Brooklyn Bridge, its design creates a visceral connection to Nature — thanks to a few ingenious ideas, a lot of local artists and artisans, and a million panes of glass.
Throughout the hotel, palettes, shipping containers, pilings, and pier structures inspire our design, with special green moments to delight and surprise around every corner. We let the structure of our building speak for itself with board formed concrete and exposed mechanicals.


Offering unparalleled views of the East River, the Statue of Liberty and Manhattan’s skyline, 1 Hotel Brooklyn Bridge is a beacon to nature, right on Brooklyn’s new riverfront park.

Careers at 1 Hotel: 

GROUNDED INTERESTS
We seek out friendly, genuine people who share our values and want to join our cause. People who care about the greater good, have a passion for nature and do things like bike to work or occasionally volunteer. 


INTUITIVE MINDS
Working in a hotel can be a different job every day. Our ideal people have foresight to anticipate change, learn quickly, work efficiently, and adapt preemptively. 


LOCAL ROOTS
Like any other living thing in nature, people do their best in their native environments. We try to tap people who know their communities inside and out. 


HONEST VOICES
We look for people who believe in honest, open communication—as we do. The environment we’re proud to have created encourages individual voices. 


WHAT WE OFFER

INSPIRING VALUES 
1 Hotels is an ambitious new hotel brand that’s about respecting nature while bringing out the best in each other and the community. 


COMMUNITY FOCUS
We support civic-minded behavior with annual paid opportunities to give back. 


THRIVING ENVIRONMENT
Work with good-natured, like-minded people. Daily rallies will keep you informed, and our Employee Engagement Program provides feedback opportunities on how we can better our workplace, together. 


AWARDS AND RECOGNITION 
We will challenge you, encourage you, teach you, and check-in with you regularly on your career progress. This includes: 
•    Daily, monthly, and quarterly awards 
•    Competitive wages
•    Complete healthcare benefits
•    15 Paid-Time-Off days
•    On-the-job meals
•    Retirement advice, benefits, and contribution matching