Search 25,971 current hospitality jobs

Director of Rooms

posted February 9, 2017

Winstar World Casino Hotel
Thackerville, OK
Ring in the New Year with a new Job! Want to work with a great Team that is #1 in Guest Service? If you said yes, you have found your next long term career move. This beautiful property is need of a professional, passionate Director of Rooms that knows how to ensure Great Guest Satisfaction.
393904 l

About This Job

Job description


Responsible to ensure the smooth and efficient running of all operational aspect of the Rooms Division and to ensure the highest levels of cleanliness and guest satisfaction are maintained according to company established guidelines.



  • Ensures complete guest satisfaction.
  • Achieves financial goals.
  • Investigates guest complaints.
  • Responsible for establishing and implementing proper standards and procedures for housekeeping and front desk staff as to company standards.
  • Responsible for inspecting and evaluating physical condition of guestroom and public area product.
  • Responsible for inventories of guest supplies and amenities including equipment on a monthly basis.
  • Responsible for ensuring training all rooms division staff according to expectations and standards.
  • Responsible for installing inventory controls for linens and supplies to be monitored by issuance procedures and purchasing.
  • Responsible for documenting needs of the rooms division to furnish management with budget requests.
  • Responsible for managing, monitoring and making adjustments in order to comply with energy conservation program management.
  • Responsible for rooms division key control.
  • Responsible for ensuring those employees are satisfied in current position and that we are focused on their development.
  • Responsible for monitoring and controlling the operating budget.
  • Responsible for ensuring proper maintenance in regards to building, furniture, fixture, and equipment.
  • Responsible for evaluating condition of furniture, fixtures, décor and make recommendations and assist in the coordination of rehab projects.
  • Responsible for ensuring that Quality Standards and Service are maintained as to Property, Product and People.
  • Responsible for updating all rooms division safety procedures.
  • Responsible for participating on the hotel Safety Committee.
  • Responsible for compliance with fire and safety issues.
  • Responsible for planning and conducting staff meetings and attend various other related meetings throughout hotel.
  • Responsible for providing assistance and instruction to employees and makes routine hiring decisions.
  • Communicates daily with other management, and department heads and employees to ensure proper operating procedures are in compliance.
  • Must be able to work all shifts.
  • Participates in the development of annual budgets and periodic forecasts for the hotel.
  • Ensures Security for the hotel’s customers, employees, and property assets.
  • Enforces established policies and procedures for WinStar World Hotel and the hotel’s brand.
  • Practices the WinStar World Hotel Culture and ensures all cultural expectations are implemented and regularly practiced.
  • Supports hotel’s training needs and efforts.
  • Responsible for performing “other duties” as assigned by management.



  • Degree or equivalent relative work experience preferred.
  • 5 years of Hotel management experience preferred.
  • Must speak, read and write English.
  • Excellent written & verbal communication.
  • Strong analytical, problem solving & organizational skills.
  • Ability to multitask in fast paced demanding environment.
  • Microsoft Office skills required.
  • Strong employee relations experience.



About This Employer

Winstar World Casino Hotel

21444 World Way

Thackerville, OK 73459

Telephone (580) 276-3146

1,399 Room Hotel

Managed by

WinStar World Casino Hotel - Luxury at Its Best

When you walk into the WinStar World Casino Hotel from the casino gaming floor, you enter a new and exciting destination. With attractive guest rooms and deluxe suites, choose from 1395 rooms that fit your taste and comfort. Inside you’ll find sensational amenities and state-of-the-art facilities.  The hotel offers all of the luxuries of home, plus some extras like complimentary turn-down service upon request.  You will find several wonderful amenities:  Terrace View Café offering an array of delicious selections 24 hours a day, Rotunda Bar and Pool Bar serving cocktails and light food.  The Grill offers delicious Steak and Seafood fare.  Enjoy some shopping at one of our two gift shops.  Enjoy our state of the art physical fitness room and then relax by your choice of resort-style two pools. 

Winston Hospitality

Winston Hospitality is a creative, energetic and passionate company, dedicated to the highest standard of service and quality in the hospitality industry.  Winston Hospitality has built a reputation in the industry for developing and operating hotels with an emphasis on quality and a focus on long-term financial success. 

Winston Hospitality offers many hospitality services, including management, development, rehabilitation, repositioning, and hotel ownership.  Our senior management team brings years of experience and a wealth of knowledge to each of these areas and is strongly committed to ensuring the satisfaction of our guests and of our partners.