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Night Auditor

posted January 23, 2017

Hyatt Regency Albuquerque
Albuquerque, NM
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508393 l

About This Job

What you will be doing

(include the following. Other duties may be assigned.)

  • Greets, registers, and assigns rooms to guests. Issues room key and escort instructions to Bellhop.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Transmits and receives telephone messages.
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Keeps records of room availability and guests' accounts.
  • Computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • Posts charges such as room, food, liquor, or telephone, to ledger.
  • Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
  • Deposits guests' valuables in hotel safe or safe deposit box.
  • May be required at any time to fill in the job duties of either the Reservationist or the PBX operator (review individual job descriptions.
  • Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
  • Reports all necessary reporting procedures in documenting customer requests.
  • Handles accounting of money, receipts, guest accounts and credit through operation of the FD computer system and completion of reports required to ensure company funds are secure.
  • Insures that incoming calls to the switchboard are answered within six rings.
  • Must be knowledgeable of all in-house services and able to assist customers when questioned.
  • Bucket checks must be performed a minimum of one time per shift.
  • When responding to the switchboard the proper TAKE 1 script must be used at all times.
  • Respond to customer immediately upon entering the lobby.
  • Room directions along with hotel outlets along with hours of operation must be explained to all customers.
  • Outgoing fax messages must be sent within two minutes from the time requested.
  • Customers must be notified of an incoming fax with 30 minutes.
  • When approached by a customer with a problem, associate will empower himself/herself with the responsibility of assisting the customer in solving this problem.
  • Telephone messages must be communicated to customer within 1 minute of receiving the call.
  • Courtesy calls must be placed to newly rented rooms to insure customer is completely satisfied

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • High school diploma or general education degree (GED); or equivalent combination of education and experience.
  • Hotel customer service experience, computer experinece.
  • Must be able to work overnight shifts.
  • Must be able to work weekends and holidays.
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About This Employer

Hyatt Regency Albuquerque

330 Tijeras NW

Albuquerque, NM 87102

Telephone (505) 842-1234

382 Room Hotel

albuquerque.hyatt.com

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Hotel Overview

Experience a delightful stay at Hyatt Regency Albuquerque. Our renowned services, amenities and downtown location make us the ideal choice for both business travelers and vacationers. Stroll along Albuquerque’s avenues to explore the shops and art galleries of our inviting city. Enjoy a leisurely walk to your event at the Albuquerque Convention Center just a short distance from our hotel.

Within this distinctly "Southwestern" feeling New Mexico hotel, you'll find state-of-the-art meeting venues, award-winning dining and spacious guestrooms that reflect the beauty of the surrounding Sandia Mountains. Discover Hyatt Regency Albuquerque on your next visit to this historic area.
  • Enjoy views of the cityscape or mountains from your spacious guestroom at our luxury hotel
  • Enjoy the many area attractions and activities in Albuquerque and the surrounding area.
  • Sip your favorite libation while sunbathing or take a dip in our refreshing rooftop pool, keep up your fitness routine in our 24-hour fitness center.
  • Schedule some well deserved pampering with our luxurious on-site spa services, offering an array of services from full-body massages to beauty-enhancing salon services
  • Dine at the inventive Forque restaurant, Albuquerque's premier culinary destination
  • Host successful meetings, romantic weddings and memorable events at the distinctive Hyatt Regency Albuquerque

Why Join Hyatt

Are you motivated and passionate? Do you have a sense of fun? Are you enthusiastic about serving others and applying your individual creativity at work every day? Whether you are looking for a specific job, an opportunity in a particular destination, or a global career that spans across countries and continents – at Hyatt you are always ‘more than welcome’.

At Hyatt, it is our mission to make a difference in the lives of those we touch every day.

And we touch many lives. There are more than 95,000 Hyatt colleagues in 500-plus properties on six continents; we serve millions of guests annually; and we work with hundreds of hotel owners, managers, suppliers, and community partners. Through our vast network of relationships, we believe we have an opportunity to make a real difference.