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Guest Service Representive

posted May 22, 2017

Country Inn & Suites Charleston South
Charleston, WV
539702 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.


About This Employer

Country Inn & Suites Charleston South

105 Alex Lane

Charleston, WV 25304

Telephone (304) 925-4300

64 Room Hotel

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Our Hotel

Pull off Interstate 64 and into the Country Inn & Suites By Carlson®, Charleston South, WV, where we welcome your whole family–four-legged members, too. Borrow an action-packed thriller from our Read It & Return Lending LibrarySM or make your own adventure with the kids in our indoor pool. Our flat-screen TVs boast 70 channels, and our rooms are equipped with a refrigerator and microwave. You can have a movie night in your room, complete with freshly microwaved popcorn and chilled drinks. In the morning, join us for a complimentary, hot breakfast before setting out to explore the nearby University of Charleston or other area attractions.