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Assistant General Manager

posted January 3, 2017

Hilton Garden Inn Norwalk
Norwalk, CT
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Job Available: Immediately Benefits: Medical, 401k, PTO Competitive Wages
536398 l

About This Job

The beautiful Hilton Garden Inn By Hilton Norwalk Connecticut is seeking an experienced Assistant General Manager to ensure the achievement of profit objectives within the Housekeeping, Front Office and Food & Beverage Department.

This position will also act as the Manager on Duty for the property in the absence of General Manager and supervises the Rooms and Food & Beverage Management Teams while holding each member accountable for the success of their department. He/She will assume responsibility for operating the property within the Company's Operating Procedures and through effective implementation of the Brand and Company's Standard Operating Procedures while achieving guest satisfaction objectives.

Essential functions for this position include but are not limited to the following:

- Observes staff performance, conducts various evaluations such as room inspections, and coordinates
action plans for all areas found deficient. Tracks progress and follow up to ensure all areas meet or exceed
established standards. Oversees the Brand Standard audit and follows up with all relevant areas to ensure
compliance.
- Implements and manages hotel's daily quality process including goal communication, staff member
empowerment, compliance with Brand Standards, service recovery, and problem prevention. Disseminates
feedback from comment cards, guest satisfaction and service failure measurements, and coaches
accordingly. Ensures efficient communication to all operations team members.
- Coaches, motivates and develops all supervisors and team members.

- Manages and reviews daily, weekly and monthly department budgets and costs.
- Organizes, conducts, and/or participates in scheduled meetings held throughout the hotel.
- Analyzes monthly statement of operations and prepares written comments regarding the monthly statement
of operations for the General Manager's review.

Previous experience as Assistant General Manager/ is required with a strong hotel operations background.

Hilton Brand Experience required.
Must be available to work nights, weekends and holidays.

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About This Employer

Hilton Garden Inn Norwalk

560 Main Avenue

Norwalk, CT 06851

Telephone (203) 523-4000

Managed by

At A Glance

Stay in the heart of the Norwalk and Wilton business districts at the Hilton Garden Inn Norwalk hotel. Enjoy complimentary shuttle service to local restaurants, offices, the South Norwalk Train Station and LA Fitness. Our hotel is minutes from the vibrant SoNo waterfront district featuring a lively mix of shops and restaurants.

Business travelers will enjoy our proximity to Merritt 7 Corporate Park, the Towers Building, i-park Norwalk and Glover Avenue. Fairfield University and Sacred Heart University are only a 20-minute drive away. Our hotel in Norwalk, CT offers easy access to Interstate 95 and Merritt Parkway (Route 15).

Keep in touch with family and friends while working in or exploring Norwalk with complimentary WiFi access at the hotel. Enjoy complimentary facilities including a 24-hour business center, fitness center and indoor pool. The Garden Grille & Bar serves hearty meals and is open for breakfast and dinner. With 1,400 sq. ft. of function space, the hotel is ideal for business meetings and social events in Norwalk for up to 120 guests.

  • Near attractions such as the Maritime Aquarium and ‘SoNo’ District
  • New nature-inspired redesigned lobby to relax and socialize in
  • 1,400 sq. ft. function space for meetings and events
  • Fitness center and pool
  • Complimentary access to LA Fitness, 2 miles away
  • Evening room service and hotel catering